Start up ventures without legacy burdens enjoy a great opportunity for a forward-looking management team to really embed analytics and digital communications into their strategy, but others can leverage technology for specialty success, suggests Martina Conlon, Novarica.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Technical competence is never enough, at least not for inspiring excellence in execution in others, helping them to be better than the teams you're competing against.
New York Insurance Commissioner Ben Lawsky's criticism of captive reinsurance deals appears sensationalist in light of the yesterday's FIO report and industry-side statements.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Twitter activity around the IASA Educational Conference and Business Show increased this year with the promise of an iPad Mini to one prolific Tweeter. Here's some of the highlights.
Curb-Side Lessons for Self-ServiceDecember 09, 2012Self-service options can sometimes lead to unintended consequences, and so any attempted improvement should be subject to some testing of how the new efficiency works out within the larger customer experience.
How Much Self-Service is Too Much?November 16, 2012The key to any customer service strategy is to listen to what your policyholders say about what they want, and provide them with options for communicating with your organization. Self-service capabilities are a must, but be careful not to force feed your p
8 Ways to Maximize Insurance CIO SuccessOctober 26, 2012Insurance CIOs will need to embrace agile development, focus on execution and utilize a number of other management strategies in order to find continued success, according to Novarica's Matthew Josefowicz.
Nationwide Taps Analytics to Deliver On Its PromiseOctober 05, 2012Kathy Koontz, assistant VP of customer information management for Nationwide, tells Insurance & Technology that analytic and data technology is nice -- but it's the skills needed to interpret those analytics that really help data shine.
4Sight BI Version 3 Includes P&C Mobile Analytics CapabilitiesSeptember 24, 2012The vendor's "affordable" solution, containing dashboards and over 70 configured reports, enables users in multiple areas of a property/casualty carrier to uncover meaningful patterns and correlations that may otherwise be hidden with standard analys
How Insurance Companies Can Attract Top IT TalentJune 15, 2012It is getting harder for insurance IT organizations to attract the best and brightest technology talent, but there is no need to concede to other industries.
12 Core Competencies to Help Insurance Companies Close the IT Skills GapJune 14, 2012Developing the 21st century IT workforce requires insurance companies to not only integrate business and technology strategies, but also to rethink insurance IT professionals' core competencies, says Dan Roberts, Ouellette & Associates.
A Great Call: Western & Southern Saves $220,000 AnnuallyJune 12, 2012By replacing legacy call center systems with an integrated communications suite by Interactive Intelligence, Western & Southern Life Insurance gains a host of modern capabilities while significantly reducing costs.
