Start up ventures without legacy burdens enjoy a great opportunity for a forward-looking management team to really embed analytics and digital communications into their strategy, but others can leverage technology for specialty success, suggests Martina Conlon, Novarica.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Technical competence is never enough, at least not for inspiring excellence in execution in others, helping them to be better than the teams you're competing against.
New York Insurance Commissioner Ben Lawsky's criticism of captive reinsurance deals appears sensationalist in light of the yesterday's FIO report and industry-side statements.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Twitter activity around the IASA Educational Conference and Business Show increased this year with the promise of an iPad Mini to one prolific Tweeter. Here's some of the highlights.
ING Poland Drives Engagement with Customers and AssociatesJune 10, 2013CIO Pawel Brzeksi and vendor technical lead Michal Majcher recounted ING Poland’s journey from case management to customer engagement at the PegaWORLD user group meeting at the Rosen Shingle Creek resort in Orlando, Fla.
Is There Still a Need for Policy Administration in Insurance?July 31, 2012Policy administration system replacement remains key for some insurers, but others find they don't depend on these applications to do as much as in the past. Is this the wave of the future?
4 Ways Big Data is Changing ClaimsMarch 05, 2012Pegasystems insurance industry principals see big data and analytics capabilities getting insurers closer to gleaning actionable insights in real time that both maintain a positive claims experience and provide business value.
Claims Transformation Emerging as Top Priority for CarriersAugust 17, 2010Economic and technological pressures are making claims system modernization increasingly urgent as insurers seek to differentiate themselves through service capabilities while gaining much-needed efficiencies.
Pegasystems Completes Cash Tender Offer for Chordiant April 21, 2010Pegasystems intends to complete the acquisition of Chordiant through a short-form merger as soon as possible, and which is currently expected to be completed today, according to Pegasystems.
Q&A With Mike Clifton, CIO, The Hanover: Combining Legacy and Modern TechnologyApril 13, 2010The Hanover CIO Mike Clifton relates how the Worcester, Mass.-based insurer successfully combines legacy and modern, rules-based technology to meet changing customer and distributor demands and exploit market opportunities.
Pegasystems Will Acquire Chordiant SoftwareMarch 16, 2010Under the terms of the agreement, Pegasystems will make a cash tender offer of $5.00 per share for all outstanding shares of Chordiant common stock for a total purchase price of up to approximately $161.5 million.
Deconstructing the BusinessFebruary 02, 2007Business process management software and process discipline are providing the means to introduce new levels of efficiency and transparency of operations. But while interest in BPM began with cost-cutting, it has become a weapon of strategic opportunism.
Customer-Centric Cash FlowSeptember 05, 2006Insurers typically neglect the critical customer touch points of premium and claim payments. A customer-centric approach to these traditionally back-office functions not only pleases customers, it also brings efficiency and transparency to insurers' proces
Best of Both Worlds July 12, 2006Greg Tranter, SVP/CIO, The Hanover Insurance Group As the head of technology for Worcester, Mass.-based The Hanover Insurance Group, SVP and CIO Greg Tranter believes his business background provides advantages for the insurer.
Uncovering Crooked ClaimsJune 01, 2006Finding fraudulent claims can be challenging. But with the use of rules-based analysis, data mining and predictive modeling, insurers are waging a war on scam artists.
For the Business, By the Business November 27, 2005Service-oriented architectures and business-rules technologies are helping IT develop solutions for business users, but control of the business still is in the hands of the business.
