The Future of Auto Insurance — A ReplyJanuary 10, 2013"On-board" technologies are not the only ones insurers need to consider as having the potential to reduce auto premium, insists Celent's Donald Light.
The Reshaping of Auto InsuranceJanuary 08, 2013Strong forces that stand to reshape the sector include shifts to new types of coverage, alternative distribution channels, and redefined customer segments.
Data Pays Off For Life Insurers, Analysts SayDecember 05, 2012Accenture's global consumer survey finds life insurers lead other industries in providing a tailored experience for their customers — on the heels of a PwC report identifying "information advantage" as a game-changer in the line of business.
What Revived Telematics in the UK?August 17, 2012Aviva recently announced a new initiative that uses consumers' own mobile phones to gather driving data four years after it ditched usage-based insurance due to lack of interest. PwC UK's Jonathan Burdett tells I&T why the time was right to re-enter the bu
3 Components of a Winning Analytics StrategyAugust 03, 2012While insurers typically have viewed information as an enabler for streamlining business processes and increasing operational efficiencies, some of them have started exploiting information as a strategic weapon, and their ability to extract meaningful insi
8 Priorities for More Effective Mobile SecurityMay 04, 2012Smartphone shipments are expected to reach 1.7 billion in 2017, forecasts telecommunications analyst Ovum – more evidence that the growth of the mobile channel presents tremendous opportunities for insurance companies in areas as diverse as distribut
How to Build a Modern Claims ExperienceApril 02, 2012Claims have become the next battleground for winning and retaining customers, and insurers are exploring new ways to apply people, process and technology to create a superior customer experience.
PAS As a Launchpad for Improved Customer ExperienceFebruary 15, 2012A modernized policy administration platform provides the necessary launch pad for carriers to offer a variety of highly differentiated customer experiences and better respond to complex market demands.
Gaining Leverage from a Policy Administration ReplacementNovember 29, 2011Justifying the cost of a policy administration replacement can be a challenge for carriers because some of the benefits are indirect and don't surface until years later. But in the long run, you may find that the indirect benefits have the largest impact o