Start up ventures without legacy burdens enjoy a great opportunity for a forward-looking management team to really embed analytics and digital communications into their strategy, but others can leverage technology for specialty success, suggests Martina Conlon, Novarica.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Technical competence is never enough, at least not for inspiring excellence in execution in others, helping them to be better than the teams you're competing against.
New York Insurance Commissioner Ben Lawsky's criticism of captive reinsurance deals appears sensationalist in light of the yesterday's FIO report and industry-side statements.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Twitter activity around the IASA Educational Conference and Business Show increased this year with the promise of an iPad Mini to one prolific Tweeter. Here's some of the highlights.
Could Direct Claims Reporting Be Improved?April 01, 2013While J.D. Power & Associates' latest Property Claims Satisfaction Study shows that overall satisfaction remains high, a drop in service interaction satisfaction is attributed to increased direct claims reporting.
How Much Self-Service is Too Much?November 16, 2012The key to any customer service strategy is to listen to what your policyholders say about what they want, and provide them with options for communicating with your organization. Self-service capabilities are a must, but be careful not to force feed your p
Big Data: Creating a More Sustainable System for InsuranceOctober 23, 2012The use of big data and other technologies that can deliver more personalized experiences and also improve care will shape the future of health insurance, says Cigna's Mark Boxer, a 2007 Elite 8 honoree.
North Carolina Farm Bureau Embraces Self-Service Web PortalsFebruary 01, 2012North Carolina Farm Bureau Insurance Group provides self-service functionality to customers and distribution partners via web portals built by IBM Interactive and powered by Fiserv.
SCF Arizona Taps Sword Insurance for New Online Distribution PlatformAugust 11, 2011SCF Arizona taps Sword Insurance for new online distribution platform; initiative is part of workers' comp provider's business transformation that Includes increased focus on independent agent channel.
Carriers Must Focus on Consistency, Timeliness and FlowJuly 11, 2008With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility.
Strong IncentiveApril 06, 2006Automated compensation systems offer a way to improve efficiency, streamline compliance and attract agents. But legacy environments stand in the way of flexible commissions processes.
/channels/storageandserversNovember 03, 2004The Barnstable Mutual Ins. Co. has succeeded in the Cape Cod P&C market, where many others have failed. But given the limitations of its policy admin system, they've had to work hard as well as smart in order to do it.
Portal Supports Agent Sales and MarketingFebruary 19, 2004Conseco implements ATG's portal technology to improve the functionality and scalability of Internet-based agent tools.
Growth With EfficiencyFebruary 19, 2004Louisville, Ky.-based Humana, Inc., one of the nation's largest publicly traded health benefits companies, has a history of using technology innovatively while keeping a tight rein on escalating medical costs.
2004 Top Insurance Business/Technology IssuesFebruary 09, 2004Every year there are some trends, economic shifts and technologies that seem to stand out from the rest. For many years, e-commerce and CRM were the top-of-mind concerns for many insurance companies. Recently, Web services, compliance and XML have taken ce
Compliance, Web Services And XML Star in 2004February 08, 2004Insurers will begin to roll out effective Web services initiatives, while striving to comply with a myriad of regulations, industry experts predict
