In order to remain profitable, productive and competitive, insurers have seen the need to develop mobile capabilities to meet rapidly changing customer expectations.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
The Top 5 Insurers for Customer ExperienceMarch 18, 2013According to customer experience analyst Bruce Temkin's research, insurers rank seventh out of 19 industries in overall customer satisfaction.
Insurers Deserve More Credit for InnovationSeptember 14, 2012It's a familiar refrain that insurance companies lag behind other industries when it comes to embracing new technologies. Here's why that's an inaccurate, outdated concept.
USAA To Add Nuance Virtual Assistant to Mobile AppAugust 06, 2012Nicknamed "Nina," the Nuance offering allows companies to add speech-based virtual assistant capabilities to their existing iOS and Android apps.
Insurance Companies Look to Online Retailers as Role ModelsApril 19, 2012The consumerization of technology has changed how consumers interact with businesses, and online retailers have led the way in providing the kinds of real-time, personalized transactions that customers have come to expect. Insurers can learn from the retai
Whose Homeowners Claims Experience Rules the Day?April 02, 2012Despite heavy storm losses last year, property claims customer satisfaction increased, according to J.D. Power & Associates, which ranked 19 insurers on satisfaction.
13 Keys to Mobile Claims SuccessOctober 24, 2011Pioneers in the mobile claims space, including trailblazers Farmers, 1st Guard insurance and USAA, share the best practices every insurance carrier must consider when building next-generation claims platforms.
Which Insurer Do Customers Trust Most?October 18, 2011The Temkin Group just released the results of its 2011 Trust Ratings, based on a poll of 6,000 U.S. consumers about 143 companies across 12 industries, and readers may be shocked to see an insurer in the number-one spot.
The Best Insurance iPad AppsSeptember 12, 2011Take a look at iPad apps from GEICO, Progressive, Humana, USAA, State Farm, Zurich, John Hancock and Aflac .
When Disaster StrikesJuly 05, 2011A string of disasters has put insurers' CAT management capabilities to the test. Carriers are tapping mobile and other technologies to streamline claims resolution.
P&C Insurers Must Move to a Customer-Centric Operating Model June 24, 2011To capture the full benefits of a changing environment, insurers must create customer-focused models that shift away from their traditional channel or product focus. It's a daunting task, but A.T. Kearney's Joseph Reifel discusses several simple ways for i
USAA Selects Honk For Social InitiativeAugust 31, 2010The San Francisco-based company will allow USAA customers to read and write vehicle reviews when using the carrier's car buying service.
