How is Insurance Technology Like Downton Abbey?February 26, 2013The great English house is a legacy system embedded in an institution with a history of hostile takeover. Its survival depends on accessing new talent and reorienting itself to understand its mission from an outside-in perspective.
Realizing Insurance IT Value Requires New Tools, New MindsetFebruary 12, 2013Insurers typically spend three to five percent of their revenue on IT, but they spend only a very small fraction of that on determining if they are maximizing their investment. That needs to change.
11 Answers to 2012's Burning QuestionsDecember 14, 2012Last year we identified 11 questions we expected to be answered by the insurance technology industry in 2012. How much clarity did we get?
5 Reasons Why Carriers Must Embrace Cloud ComputingNovember 12, 2012Cloud-based solutions are allowing traditional carriers to close the technology gap and get back into the game. Not only do they empower carriers to quickly get on par with their new entrant competitors, they are also able to keep pace as technology evolve
Is There Still a Need for Policy Administration in Insurance?July 31, 2012Policy administration system replacement remains key for some insurers, but others find they don't depend on these applications to do as much as in the past. Is this the wave of the future?
6 Questions Insurers Should Ask Before a Policy TransformationJuly 27, 2012Insurers are developing different strategies for policy system transformation. Regardless of approach, the odds of success will be improved by answering six core questions, suggests PwC's Imran Ilyas.
How to Build a Modern Claims ExperienceApril 02, 2012Claims have become the next battleground for winning and retaining customers, and insurers are exploring new ways to apply people, process and technology to create a superior customer experience.
5 Reasons Your IT Organization Went Over BudgetFebruary 21, 2012Cost overruns may seem like a fact of life in insurance technology, but there's no law that says you have to spend more than your budget. I&T identifies some easy-to-correct behaviors that can otherwise become budget busters.
How to Improve the Customer Experience With Customized Document Creation and DeliveryFebruary 16, 2012Customer experience has emerged as a powerful competitive differentiator for insurance companies, which have made improving the customer experience a top priority. Optimizing and customizing document creation and delivery has become an important part of th
Gaining Leverage from a Policy Administration ReplacementNovember 29, 2011Justifying the cost of a policy administration replacement can be a challenge for carriers because some of the benefits are indirect and don't surface until years later. But in the long run, you may find that the indirect benefits have the largest impact o
4 Top Issues for CIOs in 2012October 25, 2011What will set apart elite insurance IT organizations from the rest? I&T takes a look at the four areas in which insurance CIOs must differentiate their technology departments and capabilities in the next year.
