5 Key Components of IT EffectivenessApril 19, 2013To become a truly effective IT organization, it is vital to understand the customer's expectations and how you're performing according to those expectations.
Making Claims Data Actionable for Litigation ManagementApril 10, 2013Implementing a consolidated litigation management solution helps insurers trim claim expense costs, streamline and automate workflows, and enforce best practices throughout the claims discipline.
Avoiding Guesswork in Establishing IT StrategyJuly 11, 2012Most insurance companies have mountains of data, but many only track indicators that are easy to obtain, but not necessarily relevant.
Successful Claims Strategies Must Address New Customer Attitudes and ExpectationsApril 17, 2012Winning and retaining policyholders often comes down to providing a superior claims experience. But meeting consumers' changing needs and expectations requires insurers to reinvent the claims operation, says Accenture's Michael Costonis.
Making Metrics Work for You: 5 Tips from the ExpertsFebruary 21, 2012Using key performance indicators to manage your IT resources isn't as easy as simply collecting data. It's what you do with that information that allows you to effect change.
Leveraging the Claims Transaction for Competitive AdvantageJuly 30, 2009As carriers continue to modernize their claims processes, the opportunity to leverage claims data for competitive advantage has grown accordingly, says Larry Wood, director, P&C practice, Robert E. Nolan Co.
ISOTech Panel Gauges IT/Business Relationship Woes November 14, 2008There will always be incentives toward alignment in an information-driven business, but CIOs still struggle to demonstrate the value they bring to the insurance enterprise, especially when business executives fail to live up to their alignment responsibili
IT, Data Governance ConvergeNovember 12, 2007Developing a common framework that defines the scope of governance, policies, IT and business responsibilities is essential to manage data effectively.
NATIONWIDE USES ANALYTICS, METRICS TO HONE INTERNET DELIVERY STRATEGIESMay 21, 2003A recent Nationwide Insurance Web analytics initiative is yielding results that speak volumes relative to the role online offerings play in the insurer's overall business strategies and brand marketing.
MEASUREMENT IS KEY TO MAKING SERVICE A COMPETITIVE WEAPON, URGES THE HARTFORD'S RITCHEYApril 09, 2003"Measurement is the cornerstone" of any effort to improve customer service and turn it into a competitive advantage, advised Sharon Ritchey, SVP, The Hartford, P&C Service
Operations, and keynote speaker at last week's Customer Service Leadership Forum.
Information You Can Act OnDecember 20, 2002Achieving business intelligence requires insurers to take disparate data and link, consolidate and transform it into actionable knowledge.
Global Technology ExemplarAugust 05, 2002As CTO of AXA Financial, the subsidiary that supports AXA's retail, wholesale and product manufacturing business, Don Buskard supplies long-term technology vision, as well as supervising the firm's day-to-day
information services and infrastructure.
There’s No Value Without Accountability & ExecutionMay 30, 2002The mandate to achieve ROI is making IT/business alignment a reality, according to two executives from IBM Global Services: Julie Donohue and John Connolly.
