Start up ventures without legacy burdens enjoy a great opportunity for a forward-looking management team to really embed analytics and digital communications into their strategy, but others can leverage technology for specialty success, suggests Martina Conlon, Novarica.
The potential benefits of automated systems for new business and underwriting – in terms of speed, accuracy, cost reduction and improved service – make for a compelling value proposition.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
New York Insurance Commissioner Ben Lawsky's criticism of captive reinsurance deals appears sensationalist in light of the yesterday's FIO report and industry-side statements.
What a new Gartner report terms "active loss prevention" could usher in a new era of insurer/policyholder cooperation in the prevention of loss of property and person — potentially reshaping consumers' perception of the value of the insurance industry.
Twitter activity around the IASA Educational Conference and Business Show increased this year with the promise of an iPad Mini to one prolific Tweeter. Here's some of the highlights.
How Much Self-Service is Too Much?November 16, 2012The key to any customer service strategy is to listen to what your policyholders say about what they want, and provide them with options for communicating with your organization. Self-service capabilities are a must, but be careful not to force feed your p
6 Distribution Forces To Power International ExpansionAugust 15, 2012Insurers should take a more local, less regional view of key elements in external markets, such as per capita income, computer ownership and broadband access, when seeking to identify opportunities.
How to Build a Modern Claims ExperienceApril 02, 2012Claims have become the next battleground for winning and retaining customers, and insurers are exploring new ways to apply people, process and technology to create a superior customer experience.
How to Improve the Customer Experience With Customized Document Creation and DeliveryFebruary 16, 2012Customer experience has emerged as a powerful competitive differentiator for insurance companies, which have made improving the customer experience a top priority. Optimizing and customizing document creation and delivery has become an important part of th
Beijing Olympics Offer Business Lessons for Insurance industryAugust 07, 2008There are likely to be useful lessons about emerging markets, distribution, customer analysis and risk for Insurance company executives following the 2008 Olympic Games in Beijing.
A Web of SupportFebruary 01, 2006Agents still come first in today's multichannel world of distribution. Where do carriers need to invest to meet agent demands for speedy turnaround and ease of doing business?
Editor’s NoteJuly 27, 2005It's no secret that insurance companies (as well as many other different types of businesses) can drive down the costs of providing customer service by automating it. Interactive voice response (IVR) and Web self-service technologies are a lot cheaper than
Slow Learners June 14, 2005Though the insurance industry continues to grapple with the challenges of eliminating paper from critical business processes such as sales, policy processing and claims, evidently the world of academia already has figured it out.
Distribution: Slow LearnersMay 18, 2005While the insurance industry continues to grapple with the challenges of eliminating paper from critical business processes such as sales, application and policy processing and claims, evidently the world of academia has figured it out.
