Telecommunications

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  • 5 Issues For Insurers Migrating to Hosted Private Cloud
    By Jeff Kaplan, Breakthrough Technology Group | March 22, 2013
    Insurers rightly value flexibility, cost savings and fault resilience of moving to a hosted private cloud via managed service provider, but they should be prepared to address five key issues.
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  • How Much Self-Service is Too Much?
    By Jennifer Wilson, Interactive Intelligence | November 16, 2012
    The key to any customer service strategy is to listen to what your policyholders say about what they want, and provide them with options for communicating with your organization. Self-service capabilities are a must, but be careful not to force feed your policyholders.
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  • Weathering the Storm: Hurricane Sandy Validates Philadelphia Insurance Companies' Business Continuity Plan
    By Alfred Goxhaj, CIO, Philadelphia Insurance Companies | November 15, 2012
    After a strong performance during Hurricane Irene in 2011, PHLY made further improvements to ensure that Hurricane Sandy caused no interruption of normal business, relates CIO Alfred Goxhaj.
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  • AT&T Sees $1b Opportunity in Company Cybersecurity
    By Reuters | November 14, 2012
    Companies will double or triple spending on cybersecurity in the coming years as attacks grow more sophisticated and frequent, creating a billion dollar business opportunity for U.S carrier AT&T Inc, it said on Wednesday.

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  • 5 Reasons Why Carriers Must Embrace Cloud Computing
    By Dave Shively, MphasiS | November 12, 2012
    Cloud-based solutions are allowing traditional carriers to close the technology gap and get back into the game. Not only do they empower carriers to quickly get on par with their new entrant competitors, they are also able to keep pace as technology evolves, argues Dave Shively of MphasiS.
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  • Cloud Lets Smaller Insurers Future-Proof Their Infrastructure and Leapfrog the Competition
    By Anil Annadata, CodeObjects | November 08, 2012
    Cloud-based software delivery methods enable insurers to quickly respond to new windows of opportunity, niche markets, and achieve heightened levels of customer service.
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  • Northeast Insurers Mop Up After Sandy, Face Formidable Claims Challenge
    By Anthony O'Donnell | November 05, 2012
    Carriers that have navigated the initial business continuity challenges of Hurricane Sandy are ramping up to deal with increased claims volume as power is restored to policyholders.
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  • Magna Carta's CIO Reports Remotely on Carrier's Readiness
    By Anthony O'Donnell | October 29, 2012
    CIO David Lawless reports that the NYC-headquartered company's Northeast employees are working safely from home, thanks to virtualization, and that Oregon-based claims staff are at the ready.
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  • Donegal Insurance’s 7 Keys to Successful Acquisitions
    By Sanjay Pandey, CIO, Donegal Insurance Group | September 18, 2012
    Donegal Insurance Group CIO Sanjay Pandey shares seven guidelines that have emerged from the company’s successful technology integration of four new companies acquired during the last four years.
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  • Five Bad Arguments for Bring-Your-Own-Device
    By Anthony O'Donnell | September 05, 2012
    BYOD advocates offer compelling reasons to adopt the policy within the insurance enterprise, but CEB TowerGroup research director Jason Malo says that none of the arguments hold up.
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