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The General Moves Claims to the Cloud

The auto insurer will support claims processes with a Capgemini system.

The General has announced its selection of Capgemini Insurance Connect to support its claims processes. This implementation is part of the insurer’s plan to transform its legacy systems and streamline its claims process to improve customer service.

[ Are Insurers Ready For a Consumer-Activated Enterprise?. ]

Insurance Connect is a pre-configured Guidewire solution for small- to mid-sized carriers. It was developed to boost speed to market and operating efficiency, and reduce costs and risk of entry. The cloud-based claims solution will facilitate improvements in claims, billing and policy administration for The General.

“Our first priority at The General is our customers’ satisfaction, so we are transforming our legacy systems with innovative, enhanced and streamlined claims, billing and policy services that will grow with our business in the future,” says Ken Fourman, chief information officer at The General, in a statement.

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Kelly Sheridan is an associate editor for Insurance & Technology. Prior to joining InformationWeek Financial Services, she was a staff writer for InformationWeek and InformationWeek Education. Kelly has also written for trade publication Promo Marketing and a number of ... View Full Bio

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Jonathan_Camhi
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Jonathan_Camhi,
User Rank: Author
3/31/2014 | 4:35:13 PM
re: The General Moves Claims to the Cloud
Yeah and it's hard to find the money to change over some of these legacy systems when organizations are already spending so much of their budgets on maintaining them.
Kelly22
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Kelly22,
User Rank: Author
3/31/2014 | 3:04:02 PM
re: The General Moves Claims to the Cloud
True, and it was smart to make the switch. Going forward, I think the lack of capabilities in legacy systems will prove more disruptive than implementing a new solution.
IvySchmerken
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IvySchmerken,
User Rank: Author
3/29/2014 | 10:40:15 PM
re: The General Moves Claims to the Cloud
Many times companies hold onto legacy systems because the changeover is disruptive to business The General found a way to move off of its legacy systems by shifting to a cloud-based solution, and actually ended up improving its claims, billing and policy administration process.
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