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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
12.01.10 How Insurance Companies Can Benefit from Agile Development
Agile development is being touted as a way insurers can reduce project risks and improve deliverables. Matt Josefowicz, Director of the Insurance Practice at Novarica, identifies how insurers can leverage agile development.
12.01.10 How Insurance Companies Can Benefit from Agile DevelopmentAgile development is being touted as a way insurers can reduce project risks and improve deliverables. Matt Josefowicz, Director of the Insurance Practice at Novarica, identifies how insurers can leverage agile development.
2011 Insurance IT Budget OutlookThe past year saw a cautious renewal of IT investment by insurance companies. With the economy showing more signs of recovery, will this trend continue in 2011? Matt Josefowicz, Director of the Insurance Practice at Novarica, offers his predictions.
SAS: An Information Roadmap for InsurersIndustry consultant, Mark Gorman, presents a high level business information roadmap for insurers. Using this data management approach, insurers can optimize operations and performance, improve strategic decision making and enhance competitiveness.
- 12.01.10 How Insurance Companies Can Benefit from Agile DevelopmentAgile development is being touted as a way insurers can reduce project risks and improve deliverables. Matt Josefowicz, Director of the Insurance Practice at Novarica, identifies how insurers can leverage agile development.
- 2011 Insurance IT Budget OutlookThe past year saw a cautious renewal of IT investment by insurance companies. With the economy showing more signs of recovery, will this trend continue in 2011? Matt Josefowicz, Director of the Insurance Practice at Novarica, offers his predictions.
- SAS: An Information Roadmap for InsurersIndustry consultant, Mark Gorman, presents a high level business information roadmap for insurers. Using this data management approach, insurers can optimize operations and performance, improve strategic decision making and enhance competitiveness.
A Hybrid Approach to Detecting Insurance FraudSAS insurance fraud detection expert, James Ruotolo, describes powerful new software solutions for identifying insurance scams, stemming losses due to fraud and improving insurance companies bottom line.
2010 Policy Administration Systems OutlookAlthough today there are many more options available to carriers, it’s still a challenging and often risky decision. Novarica’s Matt Josefowicz speaks with I&T’s Kathy Burger about current trends in the policy administration systems market.
Balancing the Scales Study from IBMIn a study just released in 2009, the IBM Institute for Business Value worked with the largest IBM financial services research survey sample in its history, and from this work emerged an informed perspective on the characteristics that might be expec
1207 - Key Trends in Multi-Channel DistributionIn this video clip, Matt Josefowicz, Director of the Insurance Practice at Novarica, talks about how the multi-channel distribution model in insurance is evolving.
Performance Management Can Drive Daily Decisions Performance management integrates business intelligence and operational performance with financial planning, forecasting and budgeting. Coupled with analytics, performance management enables insurers to make better daily business decisions. 
Insurers Look to Emerging Markets for GrowthThere is an enoromous demand for insurance products and services in emerging markets but insurers must be prepared to focus on the right consumers and provide them with the right products and excellent service.
Insurance Opportunities in ChinaInsurers will find many opportunities for growth in China, but they’ll first need to tweak their business models and distribution channels to meet the needs of China’s increasingly sophisticated and self-directed consumer.
I&T's Elite 8 Awards CeremonyThe Insurance & Technology 2009 Elite 8 recipients were honored at an awards dinner at I&T’s 11th Annual Executive Summit.
Elite 8 on Driving GrowthInsurance & Technology’s 2009 Elite 8 executives how technology can drive growth, improve customer service and retention, and make their companies more competitive.
Elite 8 on the Top Management ChallengesInsurance & Technology’s 2009 Elite 8 executives discuss the most critical business and strategic challenges they face in effectively managing insurance IT organizations.
How the AIG Crisis Is Changing the Insurance IndustryI&T’s Kathy Burger speaks with Matt Josefowicz, Director of the Insurance Practice at Novarica, about how developments at AIG are changing the way other insurers operate.
Eileen Slevin Leads New York Life's Investment in the FutureThanks to the advocacy of SVP and CIO Eileen Slevin, an Elite 8 honoree, New York Life is investing in an SOA-based infrastructure that will provide the foundation for the insurer's long-term business plans.
Keith Sievers Centralizes, Modernizes IT at UnitrinElite 8 honoree Keith Sievers has used a mix of componentization and federalization to help streamline and modernize Unitrin's technology operations in his role as the company's shared services CIO.
Insurance Focus: 2010 Insurance IT Budget ForecastMatt Josefowicz, Director of the Insurance Practice at Novarica, offers his views on the prospects for insurance IT budgets in 2010, where spending will be targeted, and changes in the insurance IT buying process.
MassMutual CIO Casale Pushes InnovationMassMutual's Bob Casale, an Elite 8 honoree, has stepped into the CIO role and led the carrier into the next phase of its technology modernization initiative.
Cloud Computing for the Enterprise IBM’s Computing on Demand pay-for-use cloud computing services enables insurance carriers to reduce costs yet access the computing strength needed to run sophisticated analytics and actuarial modeling applications. 
I&T Screencast: A Virtual Tour of MetLife’s RedesignedRecognizing the growing value of the online channel, MetLife redesigned its Web site, improving navigation and implementing a series of consumer-facing tools.
Growing Trust, Transparency and TechnologyRecently, the IBM Institute for Business Value conducted a study of insurance customers' attitudes and how insurance companies need to innovate to meet the changing needs of their customers.
Part 2: Let's Rethink the Way Insurance Works Insurance industry experts discuss meeting the challenge of corporate responsibility and what Smarter Planet really signifies. - Part 1: Let's Rethink the Way Insurance WorksInsurance industry experts discuss the long-term concerns for insurance post financial crisis and Innovation through technology
Environmental RiskBrazil’s Banco Real pioneers environmental risk analysis 
Eco-Finance in Brazil: One Bank's Green JourneyBanco Real believes there is a high correlation between organizations that are environmentally sound and those that are financially sound. Those are the organizations the bank wants to do business with. 
10th Annual Insurance & Technology Executive SummitHear insurance industry leaders discuss their experiences at the annual executive summit
Crisis CommunicationsSystem resources are stressed to the breaking point during events such as hurricanes, fires, terrorist attacks or even market panics Sprint Emergency Response Team ensures customers and financial firms can continue to communicate. 
CUNA Mutual Group at Insurance & Technology Summit 2008Rick Roy, CIO of CUNA Mutual Group and former recipient of the Elite 8 award, joined us at the Insurance & Technology Summit 2008 in Phoenix, Arizona. 
MetLife at the Insurance & Technology Summit 2008Alan Hoffman, the Senior Enterprise Architect at MetLife, joined us at the Insurance & Technology Summit 2008 in Phoenix, Arizona. Fritz Nelson caught up with Alan to talk to him about the innovative things MetLife is doing.
Enterprise Document Automation at Unum Automated document management provides benefits both to Unum and to its customers. For Unum, document management improves efficiency and for customers, document management makes it easier to do business with the insurer. 
Documents on Demand at Penn National For Penn National Insurance, moving to an enterprise-wide document on demand model meant rigorous due diligence before selecting HP Exstream.
Blue Cross and Blue Shield of South Carolina - Elite 8 2008Stephen K. Wiggins, the Executive Vice President and CIO at Blue Cross and Blue Shield of South Carolina , is one of Insurance & Technology's Elite 8. Steve was recognized at the 10th annual Elite 8 awards ceremony.
Lincoln Financial Group - Elite 8 2008Charles Cornelio, CIO and SVP of shared services at Lincoln Financial Group is one of Insurance & Technology's Elite 8. Chuck could not attend the 10th annual Elite 8 awards ceremony. His colleague, Tricia Blair, filled in for him.
Progressive Insurance - Elite 8 2008Raymond Voelker, CIO at Progressive Insurance, is one of Insurance & Technology's Elite 8. Ray was recognized at the 10th annual Elite 8 awards ceremony.
North Carolina Farm Bureau Mutual Insurance - Elite 8 2008Linda Squires, the Senior Executive of Operations and Information Systems at North Carolina Farm Bureau Mutual Insurance Co. is one of Insurance & Technology's Elite 8. Linda was recognized at the 10th annual Elite 8 awards ceremony.
CNA - Elite 8 2008John Golden, Executive Vice President and CIO of CNA is one of Insurance & Technology's Elite 8. John was recognized at the 10th annual Elite 8 awards ceremony.
AIG American General - Elite 8 2008Jeff Carlson, Executive Vice President and CIO of AIG American General is one of Insurance & Technology's Elite 8. Jeff was recognized at the 10th annual Elite 8 awards ceremony.
Penn National Insurance - Elite 8 2008Bill Jenkins, Vice President and CIO of Penn National Insurance, is one of Insurance & Technology's Elite 8. Bill was recognized at the 10th annual Elite 8 awards ceremony.
Insurance & Technology's Elite 8 Awards Ceremony8 industry executives were recognized at Insurance & Technology's 10th annual Elite 8 awards ceremony.
Harleysville Insurance - Elite 8 2008Akhil Tripathi, Senior VP and CIO of Harleysville Insurance, is one of Insurance & Technology's Elite 8. Akhil was recognized at the 10th annual Elite 8 awards ceremony. 
The Sprint to Business Continuity System resources are stressed to the breaking point during events such as hurricanes, fires, terrorist attacks or even market panics Sprint Emergency Response Team ensures customers and financial firms can continue to communicate. 
The Bottom Line: GreenFinancial services organizations face increased legislation at the national, state, and municipal levels mandating that they reduce their carbon dioxide emissions. The good news is that being green can boost the bottom line. 
Financial Services Data Centers Going Green IBM continues to introduce technologies that decrease energy consumption while increasing computing capacity. Financial services firms are now able to keep their data centers green yet increase revenues, reduce costs and remain complaint. 
CSC’s Java-based POINT IN JCSC introduces POINT IN J, a Java-based policy administration system that has wide-spread appeal both to legacy insurers and to new entrants to the insurance industry.
POINT IN J heralds a new era of policy admin systems.
Balancing Risk and Productivity for Mobile Insurance WorkersMobile services, like 3G, have made it possible for Insurance workers to remotely access vital information while they are out in the field, but this also introduces a great deal of risk.
The Importance Of Mobile SecurityInsurance companies need to drive awareness about the security risks inherent in mobile and desktop platforms, especially with sensitive financial and customer data.- Financial Services Data Centers Go Green IBM continues to introduce technologies that decrease energy consumption while increasing computing capacity. Financial services firms are now able to keep their data centers green yet increase revenues, reduce costs and remain complaint.
Microsoft Partners Help Solve Insurance Market ChallengesInsurance & Technology talks to several Microsoft partners about the challenges they face and the benefits of partnering with Microsoft.
IBM Security SolutionsInsurers must stay one step ahead of organized criminals seeking to infiltrate systems and access critical data at the same time as they continue to transform their businesses, add new products and delivery channels and enter new markets. 
Reduce Data Center Energy Consumption with Green Computing By adopting green computing principles, financial services firms can reduce energy consumption in the data center. However, becoming environmentally is not just a tech issue -- it's also an important business issue. 
The Customer Focused Insurance EnterpriseIBM's Jamie Bisker and Mark McLaughlin talk about customer driven business models, including some groundbreaking research in this area.
The Benefits of Insurance Self ServiceIBM's Rick Hoehne and Kathy Hutson talk about the affect of technology evolution and changing customer demographics and the need to create self service opportunities for insurance customers.
Accelerating Insurance Process AutomationIBM's Rick Hoehne and Jamie Bisker talk about the opportunities for business process automation and management in the insurance industry.
Driving Insurance Industry InnovationIBM's Director of Insurance Business Solutions, Richard Hoehne discusses technology innovation, balancing customer satisfaction with operational efficiency, industry standards and green initiatives.
IBM ACORD LOMA Session 2008IBM's Jamie Bisker, Insurance Leader, Institute for Business Value, and Mark McLaughline, Director of Insurance Global Team talk about componentization and globalization, customer driven business models, Web 2.0 solutions, and IBM research.
Insurance Self ServiceInsurers that are the easiest to do business with by providing robust self-service tools and real-time access will win the loyalty of both agents and consumers. 
Business Process AccelerationA rapidly changing industry such as insurance requires process acceleration. IBM’s WebSphere Business Services Fabric supplies an industry-specific framework across the enterprise that achieves process acceleration. 
Core Life Issue - STPIBM has developed a methodology that simplifies and manages the modernization of core universal life applications and provides straight-through-processing. This cost-effective and incremental method relies on SOA and process choreography.
Customer Care and Insight To achieve a single view of their customers, insurers need to build a physical or virtual data store, transport clean data into the store using a repeatable process, and build an efficient method to retrieve this data. 
Real Business In A Virtual WorldVirtual worlds have real-world application for insurers in commerce, education and training, and creating a collaborative internal environment. A well-designed virtual world can span generations and appeal to a wide-range of consumers.
Enhanced Portal ExperienceA significant and growing number of consumers are demanding a great user experience on the Web. Insurers need to meet these consumer expectations with improved user interfaces and self-service yet easy-to-use Web portals. 
Collaborate At The Speed Of BusinessProviding agents and claims adjusters with real-time access to self-service tools wherever they may be increases productivity, optimizes processes, saves time, and enables more accurate assessments. 
GenelcoBy combining its 35 years of experience in developing policy administrative systems with new technologies from IBM, Genelco, a division of IBM, is delivering an policy administration system for the life, health and annuity insurers.
IBM Cognos Performance ManagementPerformance management fueled by SOA and Web services technologies enables insurers to make better, more confident decisions and meet the challenges of globalization, compliance, portfolio management, and customer retention.
Global Solutions Center Provides ValueIBM’s Global Solutions Center focuses on integrating industry solutions to build out sample implementations that leverage IBM’s reference architecture and deliver long-term value.
IBM ACORD SolutionsThe most efficient way to speed product development time to market is to flow data from an ACORD form directly to a DB2 databases using the WebSphere Transformation Extender.
Optimizing The Data CenterBig Blue has launched Big Green, a data center optimization initiative that will consolidate images and mission critical applications from a distributed environment into a service bureau model to reduce an insurer’s computing footprint. 
Insurance Operations of the FutureA new insurance operations model is transforming the industry. Using input management, composite business services (CBS), and SOA, the new model reduces expenses, optimizes resources, and provides flexibility and agility to the infrastructure.
Web Technology For Insurance..
A Tour of Aviva USA's Second Life islandTake a video tour of Aviva USA's island in Second Life, an online, virtual world that the insurer is leveraging to reach and recruit younger agents.
Trumbull Services: Attracting Better AgentsCarriers Have Many Ways Of Making Agents More Effective 
E-Commerce ChallengesLinda Dodson, AVP, E-Business Manager, Chubb, speaks with Insurance & Technology Executive Editor Anthony O’Donnell 
Leveraging the ACORD Capability ModelBA Scott, AVP, New York Life; Deb Smallwood, co-founder, Smallwood Maike Associates; Frank Neugebauer, senior enterprise architect, ACORD; and Anthony O’Donnell, Executive Editor, Insurance & Technology
Trends in Distribution and Customer FocusAlvito Vaz, IT Director, Progressive Group, speaks with Kathy Burger, Editorial Director, Insurance & Technology
Business Continuity Planning at The HartfordThe Hartford’s Keven Busque, VP of automation technology services, and D. Michael O’Connor, CIO, Small Commercial Insurance, about business continuity planning (BCP) strategies and business drivers at The Hartford
Accelerate your market speed Accelerate your market speed using today's next-gen policy administration solutions
Mastering Multi-Channel DistributionACORD LOMA Forum 2007
