More business intelligence webcasts


  • Reinvent Your Branch Offices

  • Internet and mobile banking are quickly replacing the original purpose of your bank’s branch offices – to manage deposits, withdrawals and other transaction. However, there is significant evidence that maintaining a presence in your community in the form of a physical branch is still very important. Register for this webinar to learn banking best practices that you can use to reinvent your branches and put an end to paper processes.

  • US Bank To Expose e-Signature Strategy

  • Please join John Fraser, Vice President, Technology and Operations Services - US Bank, to uncover what it takes to set up and scale e-signatures to support multiple lines of business in your financial institution.

  • Stop Making It Easier For Criminals To Commit Fraud

  • This webinar will discuss how IBM is helping banks and financial institutions implement dynamic investigation processes. The solution leverages powerful content capture, classification, case management and content analytics capabilities that result in a reduction in the resources needed to collect and assimilate data, eliminating manual steps, and progressing toward a ‘just in time’ approach to fighting fraud.

  • Optimize Offers and Cross Sell with Big Data & Analytics

  • Join this webinar to discover how IBM’s Big Data solution provides the platform needed to analyze, predict and deliver more targeted, personalized and effective offers.

  • Cross-Channel Banking: How to Make Shifting Customer Behavior Work for Your Bank

  • This webinar will explore cross-channel behavior among bank customers, and why cross-channel strategies will be critical to the future of banking. The session will include predictions about the future of banking, and high-level recommendations for providers.

  • Improving Operational Risk Management with External Loss Data

  • In this webinar, a panel of operational risk experts discuss how external data elements can assist risk managers and professionals in their operational risk programmes, particularly informing scenarios and assessments and also providing tail events for models.

  • The Untapped Potential of Mobile Apps for Commercial Customers

  • Join Bank Systems & Technology and Kony to explore the mobility trends that will have the most on impact how financial institutions deliver enterprise-grade mobile apps to commercial customers and learn strategies for creating a mobility platform that maximizes mobile app development.

  • Taking Customer Communications Management Beyond Legacy Systems

  • Continued growth- whether organically or through M&A - is vital for a bank's ongoing health. But with growth comes challenges, particularly in the area of Customer Communications Management. Without question, optimizing and modernizing customer communications is essential for banks that are looking to grow. However, banks that are still using legacy systems and old processes to generate customer communications may find that their systems are holding them back.

  • The ROI of Mobile Photo Bill Pay

  • Banks are looking for new ways to increase profitability. Enabling mobile bill payment is a huge opportunity to forge stronger and more lasting bonds with their customers as a mean means to increase profitability. According to Aite Group, only about 15 percent of U.S consumers' currently pay their bills through their banks. Banks looking to seize this "85% opportunity" face considerable competition, not to mention the current difficulties in onboarding payees. Overcoming these barriers will improve banks' ability to attract and retain mobile banking users, especially the increasingly important 20- to 35-year-olds who rely on their smartphones to handle most tasks and transactions in their lives.

  • Seizing Revenue Through Payments Services

  • For the last decade, the payments industry has rapidly become one of the most dynamic growth drivers in financial services. Traditional payment methods have evolved, new methods have been introduced and new entrants have emerged. The result is a significant increase in payment transaction volumes amidst a highly competitive and specialized industry.

  • Increasing Transparency & Reducing Risk in a Rapidly Evolving World of OTC Derivatives

  • Improving the transparency and efficiency of the trade lifecycle is critical in today’s fast-paced trading environment. OTC derivatives regulatory reform will present significant challenges for all market participants. With ever increasing regulatory requirements, improving the transparency and efficiency of the trade document lifecycle is critical. Those that can fully automate each step of the process to reduce risk and achieve compliance will gain a competitive edge.

  • Reduce Revenue Leakage and Gain Operational Efficiencies: The Benefits of Consolidating Billing Systems

  • Competing in the financial services landscape is as complex as ever with players existing in an ever-changing environment with new pressures from regulations, customer expectations and margin compression. Firms deal with a broad set of product and service offerings that traditionally may have been handled in silos, but are now expected to be consistent in client experience, risk management and more. These changes are directly affecting the way firms look at their revenue management practices including pricing and billing. As the market continues to transform, there will be firms that respond appropriately and will be clear winners.

  • Next Generation Sales Enablement: Do you have what it takes to build the sales agent desktop of the future?

  • The complexity and competitiveness of the financial services industry demands a robust sales enablement capability. The type of system that enables a true 360 degree view of the customer by integrating and correlating all relevant data and content. Does your firm empower its sales executives and services reps with everything they need to drive acquisition, retention, and cross selling? Join industry experts Julio Gomez and Jim Dickie as they highlight the evolution of sales enablement and unveil the next generation approach that will quickly become a requirement in today’s fiercely competitive landscape.

  • Capacity Management Evolved: How to Optimize VM Placement to Mitigate Risk, Right-Size Infrastructure and Cut Software Costs in Half

  • Many IT shops are still relying on outdated capacity management approaches that have not been designed to deal with the high-density, highly-automated, demand-driven virtual and cloud environments of today. As such. they are struggling with solutions that were designed for a bygone physical era when environments were static and planning was less frequent – solutions that are simply not useful in today’s modern world. Cloud and virtual infrastructures demand more sophisticated methods, while infrequent management approaches must give way to more continuous control and modern capacity control systems need to determine where to place workloads and how to size infrastructure in order to minimize operational risks and significantly reduce key costs.

  • Bring Salesforce.com Alive with Your Key Business Processes: Register Now

  • oin this presentation to discover how Pega can be leveraged to provide full insurance capability within your Salesforce.com environment. Register Now!

  • Digitizing Insurance: Best Practices

  • Register for this webinar now to explore how digitization can revolutionize the insurance industry and learn strategies for implementing a future-proof digitization platform that reduces operating costs, improves customer service and allows insurers to focus on core competencies instead of document management.

  • Why Regulation isn't the Only Reason to Refresh Financial Systems

  • In survey after survey, insurers identify regulatory and financial pressures as a prime enterprise concern. And it's legitimate: Solvency II, IFRS compliance, and healthcare reform are just some of the impactful events coming down the road. When you couple that with a tepid interest rate environment and a sluggish economy, it's understandable that insurance companies would have anxiety around the bottom line.

  • The Insurance Contact Center and the Affordable Care Act - Preparing for the Unknown

  • Learn about the emerging best practices for handling the diverse challenges insurance contact centers will face under the Affordable Care Act at this free, one-hour webcast hosted by Insurance & Technology and Interactive Intelligence and featuring Forrester Research analyst Ellen Carney. Find out how to make the most of your call center resources while enabling your staff to provide consistently great service – as well as identifying the right opportunities for cross-selling.

  • Insurance in Analytics: The Latest Trends Revealed

  • In the insurance industry, data science and analytics are no longer limited to the traditional domains of underwriting, risk selection, claims and fraud detection. In other retail-focused industry sectors, analytics has already transformed marketing, sales, and customer experiences, and these analytics-led transformations are starting to become more evident in P&C insurance, life insurance, and other consumer-facing insurance lines.

  • How Cloud Facilitates an Agile Contact Center

  • Anytime, anywhere customer service expectations have upended many industries - and insurance is no exception. Policyholders expect to be able to reach out at any time, through any channel, and receive a high-quality experience, whether self-servicing contact information or looking to connect with a live agent to facilitate a purchase or a claim.

  • Simple, Effective Patch Management: From Dilemma to Done Deed

  • Dell™ KACE™ Management Appliances provide one of the largest patch repositories available, including patches for Windows and Mac operating systems, as well as for a wide range of applications. KACE saves organizations time and money by providing comprehensive and reliable patching, without the time, complexity and cost of traditional solutions.

  • Agile Service Desk: Keeping Pace or Getting out Paced by New Technology?

  • Join systems management experts form Dell KACE in this live webinar for a quick look at the state of the service desk, and explore new requirements and tradeoffs in choosing and using a service desk solution. Then you’ll learn practical ways to ensure an effective service desk in 2013 and beyond.

  • WinXP at the 11th Hour

  • The webcast will be facilitated by hands-on migration experts with one goal – to help you know exactly what to do for an orderly transition by next April – and how to go about it. They have been on-site with companies of all sizes, at all stages of migration – they will answer your questions live.

  • Smarter Process: Five Ways to Make Your Day-to-Day Operations Better, Faster and More Measurable

  • Join this free, insight-packed webinar to find out how you, too, can transform your company’s day-to-day business processes quickly, cost-effectively and without taking on a “boil the ocean” project.

  • COBOL in the Big Data Era: A Guide

  • Attend to explore how COBOL has evolved to become a multiplatform language, and learn a way to make it more accessible for Big Data sourcing and integration with other environments.