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Overview: The rates of adoption of business process management (BPM) technology are increasing dramatically, and with them, the stories of missed expectations and wasted investment also are on the rise. BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. The good news is that BPM has now reached a stage of maturity that ensures that customers who are just embarking on using its methods and tools have a wealth of experience to learn from and build on. But don’t embark on BPM assuming your processes are working well. Ensure that you have relevant data on the effectiveness of processes before you automate their execution: Measure first.
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