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Overview: After a series of high-profile mergers, Norwich Union needed to consolidate large books of business on an administration system capable of processing 5 million policies. Rather than cobble together multiple legacy systems, Norwich Union talked to CSC about co-developing a Web browser-based administration system. Collaborating with Norwich Union and three other carriers in the United States, CSC invested three years and $28 million in CSC’s Exceed, an integrated set of software components designed to extend, enhance and evolve insurers’ legacy systems. The insurer was able to extend underwriting functions to 2,000 leading brokers, introduce Web-based claims processing to 2,000 employees in UK and India, improve speed to market and reduce IT costs.
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