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Overview: Once known as a home service company, American National has transitioned into a mid-sized multi-line carrier with an ever growing, complex line of life and annuity products, including a range of variable and indexed products. Over the years, American National has acquired a number of carriers, most of which were folded into the corporation through conversions of closed blocks. As the company evolved, developing innovative products while adhering to regulations and keeping costs down became increasingly important. The carrier’s Independent Marketing Group (IMG), which is the highest growth channel, is always pushing for more complex products with innovative features. To respond to competitive challenges, American National needed to overcome some fundamental limitations of its core policy administration systems. Download the case study to learn how CSC helped American National’s IT organization and business units to undergo a major cultural shift, becoming a business enabler focused on customer-facing systems.
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