Lower Network Infrastructure Cost with Traceability [ Source: ShowTrail ]
April 2008- Since many years, in most of all industries, traceability is essential, and very often is mandated by the State. Besides, since Sarbanes&Oxley act, traceability is mandatory for the information systems bound to financial transactions of a company quoted on stock market. In most of our systems, traceability is done with logs which provide the history of all transactions. But for networking, it seems that traceability is unknown. Firstly, what is traceability for networks? Do ...

Financial Services: Where's your Emergency Response Team? [ Source: Sprint ]
December 2008- Hurricane Katrina. A terrorist attack. A market panic. Even a planned presidential visit can disrupt communications. The costs can be extraordinary. Within minutes, a bank can lose millions of dollars due to disrupted financial transactions. Customers unable to reach a live agent can cause waves of panic within an insurers’ customer base. Sprint’s Emergency Response Team (ERT) ensures that financial services organizations will never miss an email or phone call. The team, staffed with ...

5 Best Practices for Improving Customer Service through Community-Based Collaboration [ Source: InQuira ]
October 2008- By embracing the power of social networks and collaboration tools, insurance companies are seeing a boost in customer loyalty and service levels. Discover five best practices for realizing the maximum benefit of these new tools. These new channels represent a new form of communication that, at first glance, would appear to be difficult to influence, much less control. However, as these social mediums have matured, the most progressive brand stewards have recognized that embracing social ...

Virtual Office for Insurance Carriers Creates Cost Savings [ Source: CGI ]
March 2011- Today more and more insurance companies are demanding systems that support, or enhance, their virtualization strategy. Systems must not only enable “work from home” or telecommuting programs, but are expected to be available anywhere and anytime.

The insurance agent expects to be able to connect to a system in the office, at home, at a coffee shop, or even on the golf course. As technology advances enable our ability to access information anywhere, ...

Financial Services: Where's your Emergency Response Team? [ Source: Sprint ]
December 2008- Hurricane Katrina. A terrorist attack. A market panic. Even a planned presidential visit can disrupt communications. The costs can be extraordinary. Within minutes, a bank can lose millions of dollars due to disrupted financial transactions. Customers unable to reach a live agent can cause waves of panic within an insurers’ customer base. Sprint’s Emergency Response Team (ERT) ensures that financial services organizations will never miss an email or phone call. The team, staffed with ...

Lower Network Infrastructure Cost with Traceability [ Source: ShowTrail ]
April 2008- Since many years, in most of all industries, traceability is essential, and very often is mandated by the State. Besides, since Sarbanes&Oxley act, traceability is mandatory for the information systems bound to financial transactions of a company quoted on stock market. In most of our systems, traceability is done with logs which provide the history of all transactions. But for networking, it seems that traceability is unknown. Firstly, what is traceability for networks? Do ...

TANDBERG Solutions Sheet: Banking [ Source: TANDBERG ]
May 2005- Banking institutions can grow only if they acquire and serve their clients more effectively than their competitors. To do this, Banks are improving profitability and strengthening customer relationships by deploying visual communication strategies — from the local branch to the back office. TANDBERG’s Real-time Advisor™ provides a framework to visually link customers and employees with the right people and the right information on an instantaneous, real-time basis. TANDBERG’s Real-time Advisor provides the framework to ...

TANDBERG Solutions Sheet: Credit Unions [ Source: TANDBERG ]
March 2006- Successful Credit Unions know that to compete with large banking institutions, it is essential that customer service form the foundation for all business decisions. Never has this been truer than in today’s financial services industry with the rise in popularity of branch banking within the local community. Consumer demand for accessibility, convenience and service has challenged many Credit Unions to provide the same full-service offerings at each and every branch location.