Forrester Research: Member Experience for Health Plans [ Source: EMC Document Sciences ]
September 2008- Health plans can’t afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. To rise above today’s poor performance, health plan customer experience professionals must master the disciplines of strategic healthcare communication: Pave the way for lifestyle support by getting the basics ...

Combating Insurance Claims Fraud: How to recognize and reduce opportunistic and organized claims fraud [ Source: SAS ]
September 2009- Many insurers still believe that it is too expensive to detect fraud, and they simply accept a certain amount of fraud loss as a standard cost of doing business. With the increased focus on customer satisfaction, insurers also are understandably reluctant to stall claims processing to investigate a hunch – or worse, to mistakenly target a legitimate claim and an honest policyholder for investigation. However, insurers that have invested in automated fraud prevention systems have been ...

Property and Casualty's Secret Weapon: Mobile Workforce Management [ Source: ClickSoftware ]
March 2012- Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that's a great advantage. With customer demands for better service increasing, many insurance providers can find themselves squeezed.<br><br> By automating mobile workforce management, companies can achieve a 10 to 20 percent increase in efficiency, freeing money to improve margins while increasing service levels.<br><br><br> This ...

Using the Cloud to Drive Revenue in Financial Services & Insurance [ Source: Fujitsu/Salesforce.com ]
January 2012- With Fujitsu, you get experience that counts. We understand your challenges and have developed best practices for the insurance industry that can drive revenue and time-to-success, while also reducing costs. Indeed, a dozen or more of the world's leading insurance carriers are already enjoying the high utilization and superior return on investment (ROI) delivered by our unique value-add.

Transforming the Insurance Enterprise with Cloud Computing [ Source: Fujitsu/Salesforce.com ]
January 2012- Transforming the Insurance Enterprise with Cloud Computing - Get Closer to Customers and Partners and Improve Sales and Service. Fujitsu and salesforce.com can play a key role in helping you optimize "high-touch" insurance processes such as: Marketing and Sales, Underwriting and Policy Administration, Claims and Customer Service. We understand the challenges the Insurance industry is facing and can demonstrate the benefits of transforming your processes to the cloud. Read about this and ...

Workforce Optimization in Insurance Claims Operations: Adding People to the Productivity Equation [ Source: Verint Systems ]
May 2011- In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains workforce optimization- a software solution for improving staff productivity and performance in the back office, as well as in other parts of the organization. Back-office workforce optimization solutions are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability ...

Achieving Measurable Gains by Automating Claims Processing [ Source: Kofax ]
December 2011- For nearly all lines of personal and commercial insurance, reducing the cost of claims processing is key to profitability. Reducing cycle time, the elapsed time from opening a claim to its settlement, is key to customer satisfaction. Moving to a fully automated process is a goal for claims processing of nearly all insurance executives. Companies are at various levels of automation and often do not have an appropriate strategy to achieve higher levels of automation. &...