AMERICAN NATIONAL SIMPLIFIES PRODUCT INTRODUCTION WITH CSC'S REAL-TIME SOFTWARE: Mid-Sized Life Insurer Consolidates Systems to Support Acquisitions and Growth [ Source: CSC ]
May 2009- Once known as a home service company, American National has transitioned into a mid-sized multi-line carrier with an ever growing, complex line of life and annuity products, including a range of variable and indexed products. Over the years, American National has acquired a number of carriers, most of which were folded into the corporation through conversions of closed blocks. As the company evolved, developing innovative products while adhering to regulations and keeping costs down became ...

Financial Services: Where's your Emergency Response Team? [ Source: Sprint ]
December 2008- Hurricane Katrina. A terrorist attack. A market panic. Even a planned presidential visit can disrupt communications. The costs can be extraordinary. Within minutes, a bank can lose millions of dollars due to disrupted financial transactions. Customers unable to reach a live agent can cause waves of panic within an insurers’ customer base. Sprint’s Emergency Response Team (ERT) ensures that financial services organizations will never miss an email or phone call. The team, staffed with ...

AmFed Gains 16-month ROI with ImageNow Automated Workflow Technology [ Source: Perceptive Software ]
January 2006- As AmFed, the fastest growing provider of insurance in Mississippi, expanded, it was inundated by 2.4 million documents. AmFed chose ImageNow to better manage processes in the utilization management, claims, accounts payable and underwriting departments. Since deployment, ImageNow has delivered $2.5 million cost savings, and a 16-month payback on investment. Seamless integration between ImageNow and AmFed’s multiple insurance and business applications gives AmFed employees instant, single-click access to any detail in insureds’ files, enabling them to ...

Automate Analysis of Documents Received by Claims Department [ Source: Trillium Software ]
March 2013- Automate the analysis of information hidden away in documents received by your claims department, such as bad faith allegations, time limit demands and department of insurance inquiries, that have strict deadlines and require specialized handling.

Our 5 minute presentation reviews examples of how you can:
• Identify critical documents, match them to the correct claims file and meet all deadlines
• Avoid higher loss settlements, punitive awards, and unneeded legal fees
• Strengthen relationships ...

Watch Now: Save millions in claims loss dollars, increase customer retention [ Source: Trillium Software ]
February 2013- Every time your company contacts a customer is an opportunity to solidify a relationship, or drive them to a competitor.

By analyzing the cycle time and quality of all customer touch points, from FNOL to settlement, you can fundamentally shift the way you interact with the people critical to your future growth and profitability.

• Save millions in claims loss dollars
• Grow revenue through increased client retention
• ...

Time for Action: Leveraging Untapped Claims Data Sources to Lower Workers' Compensation Costs [ Source: Trillium Software ]
February 2013- Why are you making decisions with information based on only 50% of data available in your workers' compensation claim files?

Read our white paper and learn how to automatically pinpoint indicators for drug abuse, obesity, malingerers and other red flags across all of your adjuster notes and free form text fields.

•  Reduce costs by identifying people pre-disposed to
    longer-than-needed recovery periods
•  Enhance client satisfaction by speeding return-to-work
    cycles
•  ...

Core Systems Modernization: Harnessing the Power of Rules-Based Policy Administration [ Source: Oracle ]
November 2012- This brief discusses how insurers can harness the power of rules-based configurability to derive faster time to value during key phases in their policy administration transformation projects requirements gathering and integration through the use of process models or configuration templates.

Claims Service Differentiates Insurers [ Source: Fineos ]
January 2012- Delivering outstanding claims service centered on policyholders' needs changes customer perceptions in a positive way and boosts the brand. While claims is a "people" business, technology plays a key role in achieving this coveted objective.

Customer-centric claims service can grow your company image with every fulfillment of the promise you made when you wrote the policy. Growing the image also grows the business by retaining good customers and attracting new customers who demand ...