ImageNow for Insurance: Speeding & Simplifying Line-of-Business and Administrative Processes [ Source: Perceptive Software ]
March 2008- This wide-reaching catalog illustrates how ImageNow meets the enterprise-wide needs of today’s insurance market. From claims processing to policy services to AP and HR, customers worldwide use ImageNow to speed and simplify line-of-business and administrative processes alike, and this booklet explains how. ImageNow integrates with existing to deliver supporting documents – everything from policy applications to first notices of loss to invoices – with just a single click, directly from the software applications employees use daily. ...

The 11 Secrets of Business Rules Success [ Source: FICO ]
January 2010- Managing business rules gives insurers control over high-volume operational decisions in areas from underwriting to product configuration to claims management, and gives you the agility you need in a dynamic marketplace. Based on decades of experience developing decision management applications, FICO has developed 11 steps to help you make the most of business rules. These include:

• Picking the right applications. Business rules are a powerful tool for building smarter decisions into your applications, but ...

AmFed Gains 16-month ROI with ImageNow Automated Workflow Technology [ Source: Perceptive Software ]
January 2006- As AmFed, the fastest growing provider of insurance in Mississippi, expanded, it was inundated by 2.4 million documents. AmFed chose ImageNow to better manage processes in the utilization management, claims, accounts payable and underwriting departments. Since deployment, ImageNow has delivered $2.5 million cost savings, and a 16-month payback on investment. Seamless integration between ImageNow and AmFed’s multiple insurance and business applications gives AmFed employees instant, single-click access to any detail in insureds’ files, enabling them to ...

The Business Value of Great Communications: A Strategy Meets Action (SMA) Perspective [ Source: Cincom Systems ]
December 2011- The insurance industry sells promises - promises that are fulfilled by people. Unlike other industries that manufacture and deliver physical products, the value experienced by an insurance customer is a result of the interaction they have with the insurer, and the perception of how well the insurer has delivered on the promise of the insurance contract. For insurance companies, customer communications play a key role in shaping value.<br><br> The ...

Insurance: Converging Customers, Cost Management and Compliance [ Source: Kofax ]
March 2010- In general, the global financial crisis has not hit the insurance industry as hard as the banking or investment industry, but all insurers, both local and global, face mounting challenges. Insurers face a new consumer world: Policy holders and prospects lack both trust and disposable income, and the new generation demands unprecedented choice of products and services, rates, flexibility, communication and interaction channels and quality of care. As challenges always provide chances, the future looks ...

Best Practices for Delivering Superior Customer Experience [ Source: EMC Document Sciences ]
January 2009- This white paper explores the benefits of implementing a CCM platform, identifies the necessary capabilities of such a platform, and supplies organizations with a frame of reference when considering CCM platform options.

Nine Signs Your Claims Correspondence Processes Need Improving [ Source: Cincom Systems ]
April 2010- The challenge for most insurance organizations lies in simplifying the complexities involved in harnessing content generated by claims processes. Non-technical resources—not just IT personnel—must be able to apply formatting and business logic to that content and easily assemble, generate and deliver claims correspondence that is accurate, timely and personalized to each policyholder.

So where do you stand? Are your claims correspondence processes showing signs of needing improvement?

Here are ...

Enterprise Case Management : A Structured framework for holistic management in financial services [ Source: SAS Institute ]
January 2010- Enterprise Case Management significantly reduces the time and effort of investigating fraud and resolving customer service cases. By automating workflows, it unites departments at an enterprise level, and offers comprehensive reporting and management dashboards on demand. It helps eliminate significant day-to-day manual effort, evolving a more comprehensive, enterprise-wide view of risk management across the organization’s risk departments. The solution is adaptable for most any business process that requires tracking of cases across functions and ...