ImageNow for Insurance: Speeding & Simplifying Line-of-Business and Administrative Processes [ Source: Perceptive Software ]
March 2008- This wide-reaching catalog illustrates how ImageNow meets the enterprise-wide needs of today’s insurance market. From claims processing to policy services to AP and HR, customers worldwide use ImageNow to speed and simplify line-of-business and administrative processes alike, and this booklet explains how. ImageNow integrates with existing to deliver supporting documents – everything from policy applications to first notices of loss to invoices – with just a single click, directly from the software applications employees use daily. ...

The 11 Secrets of Business Rules Success [ Source: FICO ]
January 2010- Managing business rules gives insurers control over high-volume operational decisions in areas from underwriting to product configuration to claims management, and gives you the agility you need in a dynamic marketplace. Based on decades of experience developing decision management applications, FICO has developed 11 steps to help you make the most of business rules. These include:

• Picking the right applications. Business rules are a powerful tool for building smarter decisions into your applications, but ...

AmFed Gains 16-month ROI with ImageNow Automated Workflow Technology [ Source: Perceptive Software ]
January 2006- As AmFed, the fastest growing provider of insurance in Mississippi, expanded, it was inundated by 2.4 million documents. AmFed chose ImageNow to better manage processes in the utilization management, claims, accounts payable and underwriting departments. Since deployment, ImageNow has delivered $2.5 million cost savings, and a 16-month payback on investment. Seamless integration between ImageNow and AmFed’s multiple insurance and business applications gives AmFed employees instant, single-click access to any detail in insureds’ files, enabling them to ...

Automate Analysis of Documents Received by Claims Department [ Source: Trillium Software ]
March 2013- Automate the analysis of information hidden away in documents received by your claims department, such as bad faith allegations, time limit demands and department of insurance inquiries, that have strict deadlines and require specialized handling.

Our 5 minute presentation reviews examples of how you can:
• Identify critical documents, match them to the correct claims file and meet all deadlines
• Avoid higher loss settlements, punitive awards, and unneeded legal fees
• Strengthen relationships ...

Is Your Claims Management System Falling Short of Expectations? [ Source: Trillium Software ]
February 2013- After investing millions of dollars and countless hours over multiple years to implement, is your claims management system providing the information and analytical capabilities that you need?

By analyzing adjuster notes and content in electronic documents - the 50%+ of information that is often overlooked by a claims management system - you can gain unprecedented insight into your claims operations.

Read this paper and learn how to leverage this information to reduce ...

The Business Value of Great Communications: A Strategy Meets Action (SMA) Perspective [ Source: Cincom Systems ]
December 2011- The insurance industry sells promises - promises that are fulfilled by people. Unlike other industries that manufacture and deliver physical products, the value experienced by an insurance customer is a result of the interaction they have with the insurer, and the perception of how well the insurer has delivered on the promise of the insurance contract. For insurance companies, customer communications play a key role in shaping value.

The quality of customer communications ...

Insurance: Converging Customers, Cost Management and Compliance [ Source: Kofax ]
March 2010- In general, the global financial crisis has not hit the insurance industry as hard as the banking or investment industry, but all insurers, both local and global, face mounting challenges. Insurers face a new consumer world: Policy holders and prospects lack both trust and disposable income, and the new generation demands unprecedented choice of products and services, rates, flexibility, communication and interaction channels and quality of care. As challenges always provide chances, the future looks ...

Best Practices for Delivering Superior Customer Experience [ Source: EMC Document Sciences ]
January 2009- This white paper explores the benefits of implementing a CCM platform, identifies the necessary capabilities of such a platform, and supplies organizations with a frame of reference when considering CCM platform options.