(0)
Overview: Michigan Millers Mutual Insurance Company’s Imaging Support Technician, Greg Cook, discusses how the company has integrated email management with their imaging and digital workflow system to increase data accuracy, trim processing times by as much as 33%, and save more than a thousand staff hours per year. The company has introduced DocFinity® Email Manager in Personal Lines, Commercial Lines, Agribusiness, and Claims. Faxes are also delivered as email messages that can be indexed and searched. The Claims department is able to upload hundreds of photographs into the system as email attachments. This has been a huge time-saver, reducing turnaround time for printing from 12-18 hours to just 5 minutes. By integrating email management with digital workflow, information can be picked up and processed within 30 seconds. This story explains the challenges the business faced that led to a solution that is revolutionizing the company’s efficiency and service.
Digital Services Play a Key Role in Acquisition and Retention
A new survey reveals prime areas for digital investments that boost customer retention.
Improving Account Enrollment Processes to Increase Customer Loyalty
Streamlining the account opening process leads to profitable and engaging customer relationships and deepens customer loyalty.
