Customer Acquisition 101: Grading Insurance Carriers [ Source: Leads360 - Sales Software ]
July 2011- Leads360 commissioned a "secret shopper" experiment to gauge how effectively insurance carriers respond to online inquiries. After collecting data to measure the consumer response strategies of a sample of 10 carriers, Leads360 compared it against established best practices and then assigned grades based on the performance of 4 Key Performance Indicators (KPI's). Although the performance of the sampled carriers varies widely, the results indicate that the consumer follow-up strategies employed by the average insurance carrier ...

ImageNow for Insurance: Speeding & Simplifying Line-of-Business and Administrative Processes [ Source: Perceptive Software ]
March 2008- This wide-reaching catalog illustrates how ImageNow meets the enterprise-wide needs of today’s insurance market. From claims processing to policy services to AP and HR, customers worldwide use ImageNow to speed and simplify line-of-business and administrative processes alike, and this booklet explains how. ImageNow integrates with existing to deliver supporting documents – everything from policy applications to first notices of loss to invoices – with just a single click, directly from the software applications employees use daily. ...

Driving Business Growth with Integrated CRM [ Source: NexJ ]
June 2011- Insurance organizations are mandated to comply with increasingly stringent compliance, administrative and reporting requirements. This leaves agents and brokers spending time performing cumbersome administrative tasks rather than focused on revenue generating activities. <br><br> An integrated approach to CRM can provide organizations with a cost-effective and efficient method of leveraging enterprise customer data stored in legacy and back-office systems. It combines customer profile, interaction and policy information to present agents with ...

Smarter Underwriting: New Strategies for Cost Control and Pricing Precision Using Decision Management [ Source: FICO ]
January 2010- Today insurance carriers are extending the efficiencies achieved through back office automation to point-of-sale (POS) decision making across all channels, including self-service websites, in-house sales and agent/distributor networks. New Decision Management solutions not only facilitate straight-through-processing, by improving the quality of inbound data, they also increase the accuracy, objectivity and consistency of underwriting and application decisions, even when business volume is rising rapidly. In addition, by providing deeper insights into loss risk, Decision Management ...

Best Practices for Leveraging Business Analytics in Today’s and Tomorrow’s Insurance Sector [ Source: SAS Institute ]
January 2009- The use of business analytics continues to permeate the insurance marketplace. This report shares the insights of industry thought leaders as they describe the cultural, organizational, technological and personnel challenges required to more broadly adopt and utilize business analytics. New technology capabilities, business models and data sources are constantly emerging. The successful organizations will be those that concentrate as much on the implementation and deployment of business analytics as on the technology itself. For these ...

Better Business Intelligence for Insurers: Three Ways to Think Differently [ Source: Oracle Insurance ]
January 2012- Oracle's adaptive data warehousing and BI solution helps you extract meaningful insight from insurance data and achieve your corporate goals. It starts with a business-driven approach to data warehousing and depends on a pre-built, configurable, insurance-specific data warehouse with flexible data models and reporting accelerators. When implemented this way, BI can be far more straightforward than you think.

Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise [ Source: Oracle Insurance ]
January 2012- Business rules are ubiquitous to the insurance enterprise, serving an essential role in expediting processes and ensuring compliance. The advent of modern IT infrastructures -which feature componentized, best-of-breed solutions - has led to a proliferation of rules throughout the systems that manage the policy lifecycle. While the creation of automated rules improves process efficiency, managing burgeoning sets of rules creates new challenges and complexity for insurers. <br><br> This strategy brief ...

From Vision to Reality: Producing Results with the Automated Document Factory [ Source: Oracle Insurance ]
January 2012- Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails? <br><br> New advances in document automation, ...

Building An Adaptive Enterprise Document Automation Strategy [ Source: Oracle Insurance ]
January 2012- Insurers are awash with content, and typically have a multitude of systems to manage that content. Reducing the number of systems and taking an enterprise-wide approach to document automation can improve stakeholder communications and reduce costs. But where do you start to build an enterprise-wide strategy? <br><br> In this strategy brief, read how to break the process down into four steps and learn about the importance of "adaptive systems&...

Improving Multi-Channel Customer Experiences [ Source: Kofax ]
December 2011- Automated capture solutions have strategic implications for insurers in terms of improved multi-channel customer experiences, revenue growth in a soft market, higher responsiveness to regulatory changes, and insightful business intelligence. Hear about these benefits in an exclusive TechWeb podcast featuring Jeff Ballard from Kofax, the industry leader for capture-driven processes.