- Single Sign-On: with Passwords, Less is More
- Every Business Is a Mobile Business
- Customer Experience Management For Financial Services Institutions
- A Strategy for Governing IT Projects, Programs, and Portfolios Throughout the Enterprise
- The Best-of-Class Financial Systems Strategy: An Alternative to ERP Platforms
BPM for Dummies
[ Source: IBM ]
August 2012- Unleash the power of technology as a competitive advantage! Learn how your entire enterprise can become far more agile, helping you meet your goals with Business Process Management (BPM).
Download Business Process Management For Dummies, IBM Limited Edition, now and learn how BPM creates value through growth, improved performance, better productivity, higher staff effectiveness, and better customer service.
You discover why changing to BPM now makes sense for your organization, how ...
How To Build a Mission-Critical Data Center
[ Source: HP ]
May 2012- Infrastructures must be able to quickly and cost-effectively adapt to evolving needs. Unfortunately, many companies cannot achieve this response with their current data center network architectures. The traditional three-tier model of access, aggregation, and core switching is an operational nightmare.
This white paper unveils a solution that streamlines the design of next-generation data centers to ensure the superior resiliency, performance, and agility that enterprise networks now require.
Avoiding the 8 Common Mistakes of Windows 7 Migration
[ Source: Dell/Microsoft ]
September 2011- The recession put important things on hold for many organizations, like upgrading to new client systems. Now organizations such as yours are ready to upgrade and gain from better performance and efficiency by purchasing new laptops and notebooks with Windows 7 factory-installed.
Before you move dozens - or hundreds - of important business applications into a new environment, find out how other organizations tackled this challenge.
Download "Avoiding the 8 common mistakes of ...
Accountable Care and the Cloud: The Future of Medical IT
[ Source: Siemens ]
July 2011- In this podcast, Dan Emig and David M. Hamilton of Siemens Medical explain how the cloud can help healthcare providers significantly improve business performance by shifting allocation of their limited budget and human resources away from lower-value back-office operations in favor of higher-value clinical and patient-facing services.
The cloud does this by 1) allowing healthcare IT organizations to leverage the economies of scale offered by shared, on-demand infrastructure and 2) providing turnkey access to state-of-the-art ...
Advanced Malware Exposed
[ Source: FireEye ]
May 2011- This handbook shines a light on the dark corners of advanced malware, both to educate as well as to spark renewed efforts against these stealthy and persistent threats. By understanding the tools being used by criminals, we can better defend our nations, our critical infrastructures and our citizens. The "Operation Aurora" incident represents an example of how the threats have escalated, revealing how advanced malware is being used in a systematic, coordinated fashion to achieve ...
Creating a Timeline for Deploying Windows 7 and Eliminating Windows XP
[ Source: Dell/Microsoft ]
February 2012- Windows XP support ends April 8, 2014. Therefore, organizations must decide when to begin their migration to Windows 7, set a target date to have Windows XP out and define the scope of the project.
This research paper reviews Gartner's key findings and recommendations for deploying Windows 7.
CISO Guide to Next Generation Threats
[ Source: FireEye ]
May 2011- Over 95% of businesses unknowingly host compromised endpoints, despite their use of firewalls, intrusion prevention systems (IPS), antivirus and web gateways. This situation-the new status quo-results from criminals leveraging multiple zero-day vulnerabilities, commercial-quality toolkits and social media to perpetrate next-generation threats. These threats move "low and slow" and use several stages and channels to duck traditional defenses and find vulnerable systems and sensitive data.
Read this paper and learn how to regain the upper ...
8 Things That Could Affect Your Business IT Security In The Next Two Hours
[ Source: NETGEAR ]
August 2011- Discover the secrets over-priced security consultants don't want you to know. Network security is not just about preventing a breach, it's about making every working day as productive as possible by preventing external threats.
Where should you start? Download this security brief and NETGEAR will show you the 8 things to do to improve your security posture right now.
Gartner Magic Quadrant for Enterprise LAN
[ Source: HP ]
May 2011- Major LAN purchases and upgrades should not take place without a full competitive review. This Gartner Magic Quadrant reviews the strengths and weaknesses of the major players; including, Alcatel-Lucent, Avaya, Cisco, Extreme Networks, HP and Juniper Networks.
Delivering Superior Customer Value in Insurance
[ Source: SAP ]
July 2010- Information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.
Download this whitepaper to discover techniques that will help you:
• Handle Customer Interactions More Effectively
• Optimize Customer Contacts
• Make Offers in Real Time
• Enhance Customer Service
• Improve Communication and Collaboration
Content Management vs. Knowledge Management: What Insurers Need to Know about the Key Differences
[ Source: InQuira ]
December 2008- In today’s knowledge economy, insurance companies differentiate themselves by their capabilities for managing information. Success today is predicated on an insurer’s ability to deliver the right information to the right person at the right time, and by its ability to leverage information to improve services, sales, and productivity. While the capture and distribution of knowledge has traditionally been a strictly controlled process, this new market environment calls for more flexibility and greater collaboration, ...
The Human Side of Knowledge Management: How Insurers Can Unlock People Potential in the Knowledge Economy
[ Source: InQuira ]
December 2008- With its emphasis on people, process, and technology, knowledge management is often considered an academic discipline, a “nice to have” complement to the core business, and an investment that may pay dividends down the road. However, it is the human element of knowledge management— the positive impact that knowledge management has on the efficacy and attitudes of customers, customer service agents, and business executives—that can deliver quantifiable business benefits to insurance companies today.
Insurance Providers: Improving Customer Retention through the Contact Center
[ Source: Jacada ]
December 2008- Customer experience is a big deal for the insurance industry, and doing it right has never been more critical than now. In fact, Nationwide Insurance found that a 1% increase in customer retention increased annual premiums by $1 million. In order to master providing a consistent – and consistently positive – customer experience, insurance companies must rebuild their contact center operations around the customer. The problem? Desktop complexity in the insurance contact center, which is particularly prevalent in the ...
A Profitable Approach to Complaints Management
[ Source: CDC Respond ]
February 2008- The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many insurance companies fail to recognize the value complaints can deliver to their organization. This paper explores how companies should begin to look anew at the role and value of complaints and feedback to their organization and to consider complaints no longer as a ...
Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance
[ Source: IBM ]
December 2007- As market and business conditions change, insurance companies must cope with a variety of issues: increasing competition, radical re-alignment of markets as a result of deregulation, aging demographics, catastrophic events, corporate governance and regulatory requirements. While addressing these challenges, it has become increasingly difficult to compete on the basis of price and product. One area that can set an insurance company apart is how it provides customer service. Unlike other types of companies, insurance companies ...
StreamServe Enables Insurer Agis to Realize Healthy Returns
[ Source: StreamServe, Inc. ]
September 2006- The merging of three dutch insurers created Agis, a local powerhouse with over 1.2 million customers. Bringing these systems together presented big challenges, but also the opportunity to deliver unique differentiation through highly personalized customer correspondence and call center capabilities. This has led to strong increases in customer satisfaction, while reducing print costs by over 200,000 euros the first year alone.
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INSURANCE: Architecture/Infrastructure, Claims, Customer Insight/Business Intelligence, Distribution, Management Strategies, Policy Administration & Management, Regulation/Financial Systems, Security/Risk Management