Healthcare Case Study: How to boost member satisfaction while saving millions in customer communications costs
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Overview: Humana Inc., a health benefits company, wanted to enable high volume production of customer-friendly, informative and personalized documents and in the process boost member satisfaction, retention rates and referral rates at the lowest possible delivery cost. What they got was a document production software application that met all of their criteria.
Download this case study to explore the process improvements and business benefits they found to address the needs of their healthcare customers.