Source: EMC Document Sciences

Date: November 2011

Type: White Paper

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Overview: This Strategy Meets Action (SMA) research report highlights the growing role of customer communications and document/content management (CCM and ECM) in insurance. The combination of the ongoing economic uncertainty and evolving expectations of customers, results in a very competitive landscape. Learn why ECM & CCM continue to be core technologies that enable insurers to grow, reduce costs, and improve overall customer service.Compliments of EMC (www.emchasyoucovered.com).

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