Customer Acquisition 101: Grading Insurance Carriers [ Source: Leads360 - Sales Software ]
July 2011- Leads360 commissioned a "secret shopper" experiment to gauge how effectively insurance carriers respond to online inquiries. After collecting data to measure the consumer response strategies of a sample of 10 carriers, Leads360 compared it against established best practices and then assigned grades based on the performance of 4 Key Performance Indicators (KPI's). Although the performance of the sampled carriers varies widely, the results indicate that the consumer follow-up strategies employed by the average insurance carrier ...

The 11 Secrets of Business Rules Success [ Source: FICO ]
January 2010- Managing business rules gives insurers control over high-volume operational decisions in areas from underwriting to product configuration to claims management, and gives you the agility you need in a dynamic marketplace. Based on decades of experience developing decision management applications, FICO has developed 11 steps to help you make the most of business rules. These include:

• Picking the right applications. Business rules are a powerful tool for building smarter decisions into your applications, but ...

Forrester Research: Member Experience for Health Plans [ Source: EMC Document Sciences ]
September 2008- Health plans can’t afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. To rise above today’s poor performance, health plan customer experience professionals must master the disciplines of strategic healthcare communication: Pave the way for lifestyle support by getting the basics ...

Identify your most Profitable Customers with an Integrated Financial System - A UBM Whitepaper for Insurers [ Source: Lawson Software ]
September 2009- Identify your most profitable customers and areas of growth today. Find out how!

Competitive financial services firms and insurers are creating competitive advantage by accessing data in real time - rather than waiting until the end of the month or quarter - to enable them to make strategic decisions earlier and not miss out on lucrative opportunities.

Download this whitepaper to see how an integrated financial system draws upon real-time business ...

Best Practices for Leveraging Business Analytics in Today’s and Tomorrow’s Insurance Sector [ Source: SAS Institute ]
January 2009- The use of business analytics continues to permeate the insurance marketplace. This report shares the insights of industry thought leaders as they describe the cultural, organizational, technological and personnel challenges required to more broadly adopt and utilize business analytics. New technology capabilities, business models and data sources are constantly emerging. The successful organizations will be those that concentrate as much on the implementation and deployment of business analytics as on the technology itself. For these ...

The Digital Self Service Imperative In the Personal Insurance Industry [ Source: Avoka ]
February 2012- If you support your organization's e-commerce initiatives, you know of critical business transactions that still haven't made it to the Internet. The majority of insurance transactions remain paper-based, despite the fact that customers are increasingly demanding anywhere/anytime interaction for all their needs. <br><br> In the wake of explosive growth in HTML 5, smart phones and tablets, consumers now receive world-class digital experiences from retailers, banks, and investment firms. Those experiences ...

Better Business Intelligence for Insurers: Three Ways to Think Differently [ Source: Oracle Insurance ]
January 2012- Why are so few insurers able to realize the vision and capture the value of such a promising technology? And if Bl is so bene&#64257;cial, why aren't more insurers reaping the bene&#64257;ts? In this strategy brief, we look at the underlying factors that make it difficult to implement Bl and suggest three strategies to think differently about insurance data warehouses. By exploring these possibilities, insurance carriers can gain a better understanding ...

No Limits: Enabling Rating Without Constraints [ Source: Oracle Insurance ]
January 2012- Rates are at the heart of the insurance business. They determine what products you sell to which customers. To be successful, it's not enough to be the low-cost provider; you have to provide the right product at the right price to the right customer through the optimal channels, whenever the customer is ready to buy. <br><br> Technology is key to achieving this goal. New advances in rating engines can lead ...

Improving Multi-Channel Customer Experiences [ Source: Kofax ]
December 2011- Automated capture solutions have strategic implications for insurers in terms of improved multi-channel customer experiences, revenue growth in a soft market, higher responsiveness to regulatory changes, and insightful business intelligence. Hear about these benefits in an exclusive TechWeb podcast featuring Jeff Ballard from Kofax, the industry leader for capture-driven processes.

Insurer Priorities and Plans Analyst Report [ Source: EMC Document Sciences ]
November 2011- This Strategy Meets Action (SMA) research report highlights the growing role of customer communications and document/content management (CCM and ECM) in insurance. The combination of the ongoing economic uncertainty and evolving expectations of customers, results in a very competitive landscape. Learn why ECM & CCM continue to be core technologies that enable insurers to grow, reduce costs, and improve overall customer service.Compliments of EMC (www.emchasyoucovered.com).