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Overview: Royal Liver Assurance formed a selection and evaluation team to choose the best product based on three key selection criteria: Compliance with the IT Infrastructure Library (ITIL)-- Royal Liver required a product purpose-built to support ITIL, rather than one that had been adapted from a Help Desk tool. Integration -- Configuration, Incident, Problem and Change Management had to be integrated from a single source to allow comprehensive reporting and incident life-cycle management. Ease and speed of implementation -- Two products were shortlisted, one of which was assyst from Axios Systems. assyst was selected because of its ease of use, features, reporting facilities, support and strength of its existing user base.
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