Building Profitable Relationships in Insurance [ Source: Interactive Intelligence ]
July 2010- For insurers, CCM is the key to maximizing every customer interaction — to capture more information about that customer’s needs, make timely offers, and enhance the service experience. Read how CCM is most valuable when insurers take a holistic approach, which allows them to create enterprise-wide flows of information from all voice and data communications, and generate structured as well as unstructured data via a wide range of channels.

Best Practices for Leveraging Business Analytics in Today's and Tomorrow's Insurance Sector [ Source: SAS Institute ]
January 2009- The use of business analytics continues to permeate the insurance marketplace. This report shares the insights of industry thought leaders as they describe the cultural, organizational, technological and personnel challenges required to more broadly adopt and utilize business analytics. New technology capabilities, business models and data sources are constantly emerging. The successful organizations will be those that concentrate as much on the implementation and deployment of business analytics as on the technology itself. For these ...

Capital Markets Guide 2012 [ Source: SAP ]
September 2012- The Capital Markets Guide takes an in-depth look at profit-driving and profit-draining activities within financial organizations. For 2012, firms will be exploiting the potential of Big Data and limiting their exposure to risk.

And that's not all that's in store for them. Updates to Basel III and deadlines for Dodd-Frank are causing wholesale changes to business processes and technology.

The ultimate goal is to make smarter trades at the speed ...

From Vision to Reality: Producing Results with the Automated Document Factory [ Source: Oracle Insurance ]
January 2012- Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails?

New advances in document automation, such as the concept ...

Predictive Analytics Enables Insurers to Drive Profitability and Growth [ Source: Tata Consultancy Services (TCS) ]
May 2011- In the current post-economic crisis climate, insurers find themselves faced with myriad challenges that they must address to safeguard and grow their business. The upside is that these challenges can bring valuable opportunities for the savvy insurers that can recognize and overcome them. Predictive analytics enables insurers to drive profitability and growth. Read this whitepaper to learn how insurers can harness massive amounts of data using predictive analytics to safeguard business and capture new market ...

Virtual Office for Insurance Carriers Creates Cost Savings [ Source: CGI ]
March 2011- Today more and more insurance companies are demanding systems that support, or enhance, their virtualization strategy. Systems must not only enable “work from home” or telecommuting programs, but are expected to be available anywhere and anytime.

The insurance agent expects to be able to connect to a system in the office, at home, at a coffee shop, or even on the golf course. As technology advances enable our ability to access information anywhere, ...

Insurance: Converging Customers, Cost Management and Compliance [ Source: Kofax ]
March 2010- In general, the global financial crisis has not hit the insurance industry as hard as the banking or investment industry, but all insurers, both local and global, face mounting challenges. Insurers face a new consumer world: Policy holders and prospects lack both trust and disposable income, and the new generation demands unprecedented choice of products and services, rates, flexibility, communication and interaction channels and quality of care. As challenges always provide chances, the future looks ...