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Overview: Underwriting today is all about efficiency and service. Managerial expectations dictate the need to process more work, faster, often with fewer human resources, and as cost-effectively as possible. Understanding customer demands, and knowing the details of your routine business processes, records retention demands, and other legal requirements is vital to the smooth running of an underwriting department. This article explains seven ways you can tap into digital capture, storage, and process automation to maximize the talents of your staff and be more effective. Topics covered include digital capture and access to documents; standardization of processes; increasing business volume; communication with agents; integration with policy administration software; compliance; and customer service.
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