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Overview: In today’s Insurance environment, business needs drive IT requirements. IT departments are constantly being asked to deliver more services to increase business efficiency—while at the same time, spending less money and using fewer resources to do it. Today’s insurance professionals require the ability to collaborate on-demand—anywhere, anytime. They need access to the right policy information and people at the right time and place. To make this happen requires collaboration tools that provide in-context access to the appropriate communications methods from within the business applications already in use every day. This document describes Microsoft’s Unified Communications and Collaboration platform for insurance and how Microsoft’s approach to unified communications and collaboration delivers these capabilities for insurance businesses of all sizes.
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