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Overview: Over the past decade, State Auto’s growth was fueled by four acquisitions – Milbank, Midwest Security, Farmers Casualty and Meridian insurance companies. The last acquisition, which was migrated to CSC’s Series II system in 2005, pushed State Auto above the million-policy mark, boosting revenues to more than $1 billion in P&C premium. Now more than 3,200 independent agents in 27 states throughout the Midwest and Southwest are doing business with State Auto. The company wanted to simplify its IT environment and ensure that agents continue to receive “overwhelming service.” The insurer chose CSC to Extend, Enhance and Evolve the existing policy administration system with real-time processing capabilities and replace the client/server claims and billing systems with Exceed Claims and Exceed Billing & Collections. The move improved service with real-time information, extended life of legacy processing system, replaced claims and billing systems with Web-based software, and introduced enhancements to CSC’s base software.
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