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Social Tools for the Friendly Society [ Source: Infosys ]
November 2010- Today's highly secured multi-channel e-commerce technology, along with a fundamental online cultural revolution, has led to a new phenomenon that should be of particular interest to a friendly society like insurance, the social consumer. Social consumers' online habits are significantly different than their predecessors. They do everything online, including watch Television. Worldwide social networking users at close to 800 million have surpassed even email users. As advertising budgets have soared over the past decade, insurance companies ...

[WHITE PAPER]
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Winning the Battle for Consumers, Online Interactivity: The Carrier's Secret Weapon [ Source: Priority Data ]
July 2010- Millions of consumers who want to work directly with an agent are still beginning their search for insurance quotes online. They are tech savvy, and expect to find user-friendly, interactive websites that deliver the information they want quickly, without having to pick up the phone or wait for a call. Regional and super-regional carriers have been slow to offer an option to consumers who research online. They have relied on their independent agents entirely. This ...

[WHITE PAPER]
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Leading-Edge Product Development Strategies to Improve Speed to Market [ Source: Infosys Technologies ]
June 2009- The insurance industry is going through a period of major change. Traditional products and markets are no longer providing growth opportunities. Carriers are forced to look outside their traditional products and markets for profitable growth. This is why it is important for insurance companies to understand the potential of leading-edge product development strategies to improve speed to market. With the aging of the baby boomer generation and their impending exodus from the workplace, there is ...

[WHITE PAPER]
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AMERICAN NATIONAL SIMPLIFIES PRODUCT INTRODUCTION WITH CSC’S REAL-TIME SOFTWARE: Mid-Sized Life Insurer Consolidates Systems to Support Acquisitions and Growth [ Source: CSC ]
May 2009- Once known as a home service company, American National has transitioned into a mid-sized multi-line carrier with an ever growing, complex line of life and annuity products, including a range of variable and indexed products. Over the years, American National has acquired a number of carriers, most of which were folded into the corporation through conversions of closed blocks. As the company evolved, developing innovative products while adhering to regulations and keeping costs down became ...

[CASE STUDY]
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Forrester Research: Member Experience for Health Plans [ Source: EMC Document Sciences ]
September 2008- Health plans can’t afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. To rise above today’s poor performance, health plan customer experience professionals must master the disciplines of strategic healthcare communication: Pave the way for lifestyle support by getting the basics ...

[RESEARCH/ANALYST REPORT]
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15-Minute Guide: Driving Customer Loyalty Through Superior Correspondence Management for Insurance [ Source: EMC Document Sciences ]
December 2008- As an insurance professional, you know time is a precious commodity. You constantly need to distill new concepts, evaluate options, and implement complex strategies to reach current and potential customers. When you need information, you want it in a form that can be assimilated quickly—forget the mind-numbing detail and get to the point.

With that in mind, we’ve developed a series of 15-minute guides for essential topics in customer communications management. ...

[WHITE PAPER]
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15-Minute Guide: Driving Customer Loyalty Through Superior Correspondence Management for Healthcare [ Source: EMC Document Sciences ]
October 2008- Healthcare insurers provide one of the most valuable services in the lives of health plan members. Covering the costs of medical emergencies, outpatient care, routine checkups, preventive care, and other vital services for members and their families, healthcare insurers have an enormous responsibility to the members who buy and use their products. Consequently, the relationship of healthcare providers, agents, and brokers with the plan members they serve is the most important one in the insurance ...

[WHITE PAPER]
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Celent Research: Challenges in Leveraging Bureau-Based Content [ Source: EMC Document Sciences ]
September 2008- Intelligent standardization is a noble goal for insurance products, processes, and the key tool by which they are typically managed—forms. But ask any actuary or product manager what makes their products unique and you'll almost never hear, "We serve up standardized products at commoditized prices more efficiently than our competitors." Building effective relationships with customers and distribution channels is a common strategy. Product customization is more prevalent still, and it is a often-used means ...

[RESEARCH/ANALYST REPORT]
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Next-Generation Affinity Insurance Marketing via the Web [ Source: IdeaStar, Inc. ]
September 2008- The Affinity insurance distribution model illustrates the ways in which rather complex go-to-market systems can be simplified utilizing technology solutions and the Web. Moreover, Web-enabled technology solutions can be highly effective for the sale of insurance products and services to association members and affinity groups. The solution is robust. however, and requires a great deal of marketing savvy and technological capability. As with any affinity and member-driven organization, the goal is to provide valuable benefits ...

[WHITE PAPER]
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Putting Innovation to Work with Hogan Core Banking Systems [ Source: CSC ]
September 2007- CSC’s Hogan® Banking Systems have been putting innovation to work for more than 50 of the world’s leading banks. These banks were among the first in the industry to implement real-time transactions and consolidated customer views. They’ve benefited from industrial-strength scalability that easily accommodates growth without sacrificing performance.

[THOUGHT LEADERSHIP]
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