Building Profitable Relationships in Insurance [ Source: Interactive Intelligence ]
July 2010- For insurers, CCM is the key to maximizing every customer interaction — to capture more information about that customer’s needs, make timely offers, and enhance the service experience. Read how CCM is most valuable when insurers take a holistic approach, which allows them to create enterprise-wide flows of information from all voice and data communications, and generate structured as well as unstructured data via a wide range of channels.

Leading-Edge Product Development Strategies to Improve Speed to Market [ Source: Infosys Technologies ]
June 2009- The insurance industry is going through a period of major change. Traditional products and markets are no longer providing growth opportunities. Carriers are forced to look outside their traditional products and markets for profitable growth. This is why it is important for insurance companies to understand the potential of leading-edge product development strategies to improve speed to market. With the aging of the baby boomer generation and their impending exodus from the workplace, there is ...

2011 Insurance IT Budget Outlook [ Source: TechWeb ]
November 2010- The past year saw a cautious renewal of IT investment by insurance companies. With the economy showing more signs of recovery, will this trend continue in 2011? Matt Josefowicz, Director of the Insurance Practice at Novarica, offers his predictions.

Zurich Financial Services Supports Market Leadership Strategy with CSC's Application Outsourcing Services [ Source: CSC ]
March 2008- Zurich Financial Services needed to transform operations from a collection of independent business units to a more efficient global business model that could respond more rapidly to growing demands. The firm entered into a $1.3 billion, seven-year outsourcing contract with CSC to outsource both development and support in a record insurance IT deal. As a result, Zurich Financial Services achieved 50 percent more flexibility in software component use, enhanced business processes to support market growth, transferred 1,600 employees ...

Cloud Computing for the Enterprise [ Source: TechWeb ]
August 2009- IBMs Computing on Demand pay-for-use cloud computing services enables insurance carriers to reduce costs yet access the computing strength needed to run sophisticated analytics and actuarial modeling applications.

The Business Value of Great Communications: A Strategy Meets Action (SMA) Perspective [ Source: Cincom Systems ]
December 2011- The insurance industry sells promises - promises that are fulfilled by people. Unlike other industries that manufacture and deliver physical products, the value experienced by an insurance customer is a result of the interaction they have with the insurer, and the perception of how well the insurer has delivered on the promise of the insurance contract. For insurance companies, customer communications play a key role in shaping value.<br><br> The ...

2011 Insurance IT Budget Outlook [ Source: TechWeb ]
November 2010- The past year saw a cautious renewal of IT investment by insurance companies. With the economy showing more signs of recovery, will this trend continue in 2011? Matt Josefowicz, Director of the Insurance Practice at Novarica, offers his predictions.

Enabling Faster Product Innovation for a Leading LTC Provider [ Source: Infosys ]
November 2010- A joint venture of two top insurance companies operating in the US was looking to minimize the time-to-market of new products as well as enhance and improve its existing ones. Infosys used its RPI solution framework, to empower business users, externalize... product parameters and introduce the 'building block' approach to product construction. This helped the client introduce new products and revise existing products faster.

A Hybrid Approach to Detecting Insurance Fraud [ Source: TechWeb ]
September 2010- SAS insurance fraud detection expert James Ruotolo describes powerful new software solutions for identifying insurance scams, stemming losses due to fraud and improving insurance companies' bottom lines.

Decision Matrix: Selecting a Business Process Management Vendor [ Source: Progress Software ]
August 2010- Savvion’s performance in the BPM Decision Matrix benchmarking proves that small, specialist vendors can excel in this format. Founded in 1994, Savvion was privately-held until January 2010, when it was acquired by Progress Software.

Over the last decade and a half, Savvion has garnered a reputation for innovation, embracing all process patterns, regardless of whether they are centred on documents, systems, human interactions, projects, decisions, cases or events.

Today, Savvion’s BPM ...