Increasing Bank Profitability and Managing Risk with Business Intelligence [ Source: Onward Systems Inc. ]
March 2009- In the wake of IndyMac and many others, and the failures of both Freddie Mac and Fannie Mae, banks are worrying more and more about tracking their spending and making ends meet, trying to achieve profitable accounts while at the same time turning around riskier customer ventures. The nation’s banks are increasingly facing the credit crunch due to the sub-prime loan debacle. While financial stability and a surplus economy might be a mere vision ...

The Business Value of Great Communications: A Strategy Meets Action (SMA) Perspective [ Source: Cincom Systems ]
December 2011- The insurance industry sells promises - promises that are fulfilled by people. Unlike other industries that manufacture and deliver physical products, the value experienced by an insurance customer is a result of the interaction they have with the insurer, and the perception of how well the insurer has delivered on the promise of the insurance contract. For insurance companies, customer communications play a key role in shaping value.<br><br> The ...

Workforce Optimization in Insurance Claims Operations: Adding People to the Productivity Equation [ Source: Verint Systems ]
May 2011- In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains workforce optimization- a software solution for improving staff productivity and performance in the back office, as well as in other parts of the organization. Back-office workforce optimization solutions are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability ...

Customer Analytics in Insurance [ Source: IBM ]
October 2010- Growth and profitability in the insurance business means delivering the right products and services to your customers at the right time and at the right price. But how do you understand what is ‘right’?

Customer analytics help mine your huge stores of data for useful insight, predict customer behavior and responses to marketing offers and enable you to easily visualize and analyze customer information to gain trustworthy, actionable insight.

Read this ...

Decision Matrix: Selecting a Business Process Management Vendor [ Source: Progress Software ]
August 2010- Savvion’s performance in the BPM Decision Matrix benchmarking proves that small, specialist vendors can excel in this format. Founded in 1994, Savvion was privately-held until January 2010, when it was acquired by Progress Software.

Over the last decade and a half, Savvion has garnered a reputation for innovation, embracing all process patterns, regardless of whether they are centred on documents, systems, human interactions, projects, decisions, cases or events.

Today, Savvion’s BPM ...

What Is Changing the World of Insurance? [ Source: Wipro Technologies ]
April 2010- Insurance is the one of the oldest recognized industries in the world because from the very early times it has been the bedrock of human beings’ inherent need to explore trade, consume goods and establish relationships. Over the years, this industry has grown significantly, with technology playing a key role in this growth. In 2008, the Insurance Industry accounted for 7% of the world’s GDP and according to estimates by leading industry player, Munich Re, it ...