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Overview: Competitive executives should welcome recessions. In the heat of a downturn, superior companies pull away from the competition and aspiring companies can dart ahead. In order to find patterns of success and failure, Diamond Management & Technology Consultants studied more than 400 companies and their performance (relative and absolute) before, during, and after the last recession (1998–2004).
Digital Services Play a Key Role in Acquisition and Retention
A new survey reveals prime areas for digital investments that boost customer retention.
Improving Account Enrollment Processes to Increase Customer Loyalty
Streamlining the account opening process leads to profitable and engaging customer relationships and deepens customer loyalty.
