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Overview: Looking to launch new Web-based services to its agents, Insurance Corporation of Hannover talked to CSC in 2004 about transferring its policy administration, agency accounting and statistical reporting functions to CSC’s business process outsourcing (BPO) operations. The insurer wanted to extend Internet-based services to agents and simplify the accounting and reporting process for 20 specialized programs. Insurance Corporation of Hannover chose CSC’s BPO services for policy administration, agency accounting and statistical reporting, tailored to individual agents. The insurer was able to extend automated underwriting to agents over the Internet, gain full support for the launch of new programs and offload a cumbersome bureau reporting process.
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