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Overview: In 2000, a startup company seized an opportunity to enter the Florida homeowners market. The new company selected CSC’s Business Process Outsourcing services to provide comprehensive back-office services to policyholders and Internet-based services to agents. Sunshine State Insurance needed to rapidly transfer 81,000 homeowners policies to a startup company and grow the business through independent agents. The firm selected CSC's BPO operations, which deliver full back-office services to policyholders and Internet-based services to agents. The company diversified geographically by giving agents an easy-to-use Web-based system for closing new business. With CSC's support, it provided uninterrupted service to its policyholders despite a record four hurricanes in 2004.
Digital Services Play a Key Role in Acquisition and Retention
A new survey reveals prime areas for digital investments that boost customer retention.
Improving Account Enrollment Processes to Increase Customer Loyalty
Streamlining the account opening process leads to profitable and engaging customer relationships and deepens customer loyalty.
