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Overview: The trend toward vertical integration of farming has created both challenges and opportunities for insurance carriers. Western Agricultural Insurance Company of West Des Moines, Iowa, saw an opportunity to introduce a new integrated insurance product for commercial agriculture, giving policyholders much greater flexibility than anything offered by competitors. Unfortunately, Western Ag’s commercial lines operations weren’t set up to support the company’s new initiatives. The company had grown through mergers, resulting in three different commercial-lines processing systems, as well as an in-house system for personal lines. The challenge of introducing a product that spanned all systems was daunting.Western Ag selected CSC‘s POINT IN policy administration system and business process outsourcing (BPO) services. The result: Western Ag launched a new product in six months with Web-based quoting and services to agents, shortened monthly reporting cycle by 10 days, consolidated multiple processing systems and improved the company’s focus on business growth.
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