Innovation in the Insurance Industry Leveraging Communication Technology


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Date: May 2009
Type: Thought Leadership
Rating: (5)

Overview: Innovation is about implementing new solutions using old or new tools. Internet and mobile are emerging as the new channels of communications with multiple stakeholders through different touch points such as mobile apps, social networking, blogs and wikis. This article explores how these technology touch points can be leveraged by insurance companies to innovate tools of communications with different stakeholders -- internal and external.

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