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Overview: The biggest hindrance to implementing a new technology doesn’t lie in the bells and whistles the technology has or doesn’t have; it lies in the fear of change. The fact that companies aren’t doing more with technologies like document management has more to do with people than it does with the technology’s limitations or cost. Fear of change is a very real thing, and if technology isn’t chosen and implemented with that in mind, you’ll never get buy-in from your users, and buy-in is essential for success. You have to select a technology that meets your needs and can improve your operations, but you also need to be prepared for the changes that the technology will bring. New technology is hard to introduce, any project manager can tell you that - but what makes a project successful is having everyone on board. This article helps managers understand the challenges of change management related to automation, and prepares them to address the challenges proactively so they can be successful.
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