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Overview: With headquarters in Florida, Bankers Insurance Group is in an area prone to hurricanes and flooding. Company administrators decided that paper records were too vulnerable, and opted to replace them with electronic versions managed in ImageNow. ImageNow supports Bankers’ disaster recovery plan by securely storing all documentation related to any claim or policy on the ImageNow server. WebNow, the browser-based complement to ImageNow, extends ImageNow functionality to any location and ensures documents are accessible to authorized users in eight departments at any time. Bankers did not need to modify its existing business processes in order to use ImageNow, but found that ImageNow provided opportunities to streamline processes. When Bankers receives any document, it is immediately scanned into ImageNow and linked to the corresponding record in the business system. Rather than shuffle paper documents from desk to desk, processors use ImageNow Workflow to electronically route documents to each other. ImageNow eliminates the need to search for documents, allowing employees in the organization and its subsidiaries to bring up customer records instantly. This instant access leads to better customer service, and the claims department has substantially reduced the need to use inter-office forms to request documents. “The ability to access documents in ImageNow at a click of a button greatly increases our ability to provide quality customer service,” says William Montefusco, project manager at Bankers. An additional benefit is the $25,000 annual storage cost savings achieved by converting paperwork to electronic versions.
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