Spurring Innovation and Increasing Customer Satisfaction in the Finance Industry
[ Source: Magnolia Americas, Inc. ]
July 2010-
Internet banking continues to grow, spurred by competitive pressures and rising customer expectations. In support of their online banking businesses, financial institutions must build and manage rich consumer and business Web sites. Further, industry deregulation and the financial meltdown of 2008 have led to a complex and somewhat unique set of challenges at financial institutions. In essence, it is especially critical to have the right CMS tools for the job that comply with industry standards.
Magnolia's ...
M&A: Leveraging Composite Applications to Drive Merger Integration Strategy
[ Source: Roundarch ]
June 2010-
David Vanslette, Vice President of Roundarch provides an up-close look at how merging companies can build and utilize composite applications during the M&A technology integration process to improve efficiency and drive down costs. The integration process is extremely important to the business especially in regards to technology, but unfortunately this process is slow and extremely costly as IT professionals decide which IT systems will remain or if similar systems are to be combined. With ...
Best Practices for Succeeding with SOA
[ Source: Progress Software ]
June 2010-
Information services are the foundation of the successful enterprise architecture. A mature architecture will manage an appropriate level of consistency and diversity of business information; it will be agile enough to evolve while maintaining high levels of data integrity.
This doesn’t happen by accident. A reference architecture, policy and process framework is required together with appropriate tools and platforms that enable the essential automation and life cycle governance.
This report ...
15-Minute Guide to Best Practices in Multichannel Correspondence Management for Insurance
[ Source: EMC Document Sciences ]
May 2009-
This guide examines various types of customer correspondence, the migration to electronic formats, challenges and best practices, capabilities for a multichannel communications infrastructure, the means for delivering electronic correspondence, and what to look for in a comprehensive correspondence solution.
BPM Done Right: 15 Ways to Succeed Where Others Have Failed
[ Source: Software AG ]
March 2008-
The rates of adoption of business process management (BPM) technology are increasing dramatically, and with them, the stories of missed expectations and wasted investment also are on the rise. BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. The good news is that BPM has now reached a stage of maturity that ensures that customers who are just embarking ...
Five Steps for Building the Business Case for SOA Governance
[ Source: Software AG ]
November 2008-
IT architects understand that governance is essential to service-oriented architecture (SOA) success, but they need to get the business to understand this as well. With SOA, financial services firms gain a flexible architecture that slashes maintenance demands, improves quality and reusability, speeds the development of new systems, and reduces time to market. But in order to achieve these benefits SOA development must begin with SOA governance. Without governance SOA can turn into chaos. Too often, ...
Taking a Bite Out of Integration Costs with Software AG
[ Source: Software AG ]
January 2009-
Apple decided to implement the webMethods Integration Platform to solve existing bottlenecks, and also serve as a platform for integrating new applications and services going forward. According to Dhinu, factors in favor of the webMethods technology were the adoption of industry-accepted standards and emerging Web services standards, and the platform’s demonstrated record for reliability, scalability and performance.
Critical Compliance Technologies for the Insurance Industry
[ Source: Siperian, Inc. ]
February 2009-
The compliance challenges insurers face are uniquely complex in that every state in the United States maintains its own distinct insurance regulations, and these laws and policies vary widely across different insurance lines of business. Additionally, most states impose strict reporting requirements by which insurers must regularly document their compliance with the various statutes. Depending on the policy type—life, home, auto, health coverage, etc.—reporting guidelines can require a confusing array of quarterly and ...
Getting the Most from System z: Redefining Mainframe Economics with the Specialty Engines
[ Source: DataDirect Technologies ]
November 2008-
One sure thing in the current market is that insurers--and all companies--are looking for ways to cut costs and to be more efficient. For IT, this may mean attempting to do more with existing hardware, or it might mean replacing inefficient systems with more modern ones that can drive down expenses. In the case of the System z specialty engines, it might be a combination of both.
By adding a zIIP, zAAP, or ...
Forrester Research: Member Experience for Health Plans
[ Source: EMC Document Sciences ]
September 2008-
Health plans can’t afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. To rise above today’s poor performance, health plan customer experience professionals must master the disciplines of strategic healthcare communication: Pave the way for lifestyle support by getting the basics ...