Customer Centricity in Insurance Sales, Service and Saving the Customer
[ Source: Pegasystems ]
February 2012-
Pegasystems offers a unified solution that encompasses all of the technical capabilities required to deliver on your strategy for customer centricity. Pega leverages rules-driven processes, enterprise case management, real-time decision management and unified channel management to bring together all of the people, systems, channels and information needed to anticipate and respond appropriately during each customer interaction.
The Digital Self Service Imperative In the Personal Insurance Industry
[ Source: Avoka ]
February 2012-
If you support your organization's e-commerce initiatives, you know of critical business transactions that still haven't made it to the Internet. The majority of insurance transactions remain paper-based, despite the fact that customers are increasingly demanding anywhere/anytime interaction for all their needs. <br><br>
In the wake of explosive growth in HTML 5, smart phones and tablets, consumers now receive world-class digital experiences from retailers, banks, and investment firms. Those experiences ...
Better Business Intelligence for Insurers: Three Ways to Think Differently
[ Source: Oracle Insurance ]
January 2012-
Why are so few insurers able to realize the vision and capture the value of such a promising technology? And if Bl is so beneficial, why aren't more insurers reaping the benefits? In this strategy brief, we look at the underlying factors that make it difficult to implement Bl and suggest three strategies to think differently about insurance data warehouses. By exploring these possibilities, insurance carriers can gain a better understanding ...
Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise
[ Source: Oracle Insurance ]
January 2012-
The advent of modern, rules-driven IT systems has led to a proliferation of rules throughout the insurance enterprise. While business rules automation has helped improve efficiency, managing burgeoning sets of rules has created new challenges and complexity for insurers. How do you know where to put your rules, and how to manage them? This paper gives P&C insurers a decision framework to help them determine the best ways to manage business ...
No Limits: Enabling Rating Without Constraints
[ Source: Oracle Insurance ]
January 2012-
Rates are at the heart of the insurance business. They determine what products you sell to which customers. To be successful, it's not enough to be the low-cost provider; you have to provide the right product at the right price to the right customer through the optimal channels, whenever the customer is ready to buy. <br><br>
Technology is key to achieving this goal. New advances in rating engines can lead ...
From Vision to Reality: Producing Results with the Automated Document Factory
[ Source: Oracle Insurance ]
January 2012-
Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails? <br><br>
New advances in document automation, ...
Building the Case for Business Intelligence in the Insurance Industry
[ Source: Oracle Insurance ]
January 2012-
Industry analysts agree that the insurance industry could benefit from better business intelligence. But how do you go about building a solid business case for BI within your company? What factors do you consider, and where do you start? <br><br>
In this strategy brief, we lay out a framework for how to begin, and include examples of insurance companies that have made the case within their own organizations. Moving beyond ...
Building An Adaptive Enterprise Document Automation Strategy
[ Source: Oracle Insurance ]
January 2012-
Insurers are awash with content, and typically have a multitude of systems to manage that content. Reducing the number of systems and taking an enterprise-wide approach to document automation can improve stakeholder communications and reduce costs. But where do you start to build an enterprise-wide strategy? <br><br>
In this strategy brief, read how to break the process down into four steps and learn about the importance of "adaptive systems&...
Better Business Intelligence: The Adaptive Data Modeling Advantage
[ Source: Oracle Insurance ]
January 2012-
What if you could give your business users the ability to configure their own requirements for business intelligence and data warehousing projects? What if they could easily re-configure those requirements as business needs change, and automatically generate data structures? How would this impact the length of time it takes to complete BI projects, and how would it affect the quality of information your company relies on to make business decisions? <br><br&...
Improving Multi-Channel Customer Experiences
[ Source: Kofax ]
December 2011-
Automated capture solutions have strategic implications for insurers in terms of improved multi-channel customer experiences, revenue growth in a soft market, higher responsiveness to regulatory changes, and insightful business intelligence. Hear about these benefits in an exclusive TechWeb podcast featuring Jeff Ballard from Kofax, the industry leader for capture-driven processes.