Customer Centricity in Insurance Sales, Service and Saving the Customer
[ Source: Pegasystems ]
February 2012-
Pegasystems offers a unified solution that encompasses all of the technical capabilities required to deliver on your strategy for customer centricity. Pega leverages rules-driven processes, enterprise case management, real-time decision management and unified channel management to bring together all of the people, systems, channels and information needed to anticipate and respond appropriately during each customer interaction.
Improving Multi-Channel Customer Experiences
[ Source: Kofax ]
December 2011-
Automated capture solutions have strategic implications for insurers in terms of improved multi-channel customer experiences, revenue growth in a soft market, higher responsiveness to regulatory changes, and insightful business intelligence. Hear about these benefits in an exclusive TechWeb podcast featuring Jeff Ballard from Kofax, the industry leader for capture-driven processes.
Insurer Priorities and Plans Analyst Report
[ Source: EMC Document Sciences ]
November 2011-
This Strategy Meets Action (SMA) research report highlights the growing role of customer communications and document/content management (CCM and ECM) in insurance. The combination of the ongoing economic uncertainty and evolving expectations of customers, results in a very competitive landscape. Learn why ECM & CCM continue to be core technologies that enable insurers to grow, reduce costs, and improve overall customer service.Compliments of EMC (www.emchasyoucovered.com).
The Critical Importance of Archiving in the Financial Services Industry
[ Source: ARCMAIL ]
November 2011-
This white paper discusses the requirement for financial services firms to retain content of various types, and it discusses what organizations should do to satisfy these obligations. It also provides a brief overview of ArcMail, the sponsor of this white paper and a leading provider of archiving systems.
Insurance: Converging Customers, Cost Management and Compliance
[ Source: Kofax ]
February 2011-
As challenges always provide chances, the future looks good for the insurance industry as a whole. Companies that understand the new market dynamics and take a holistic approach to cost management, operational efficiency, customer value and risk management will come out as clear winners, driving income, profit and business growth. Globalization and today’s technologies are working in favor of those organizations.
Business Analytics for Retail
[ Source: IBM ]
November 2010-
Learn how retailers are using business analytics, including business intelligence, predictive analytics and content analytics, to gain a deep understanding of their customers, predict future behaviors, and better meet their needs. View this online demo to uncover how IBM Business Analytics is helping retailers to better connect with customers and create advantage.
How to Shorten Insurance BI Implementation
[ Source: Oracle ]
September 2010-
Insurance executives understand that Business Intelligence (BI) can help them make smarter business decisions that will ultimately put their companies in the best possible competitive position. Discover a new “adaptive data modeling” approach that streamlines insurance BI projects, shortening implementation timelines from years to months by automating many aspects of the BI process.
Insurance: Converging Customers, Cost Management and Compliance
[ Source: Kofax ]
March 2010-
In general, the global financial crisis has not hit the insurance industry as hard as the banking or investment industry, but all insurers, both local and global, face mounting challenges. Insurers face a new consumer world: Policy holders and prospects lack both trust and disposable income, and the new generation demands unprecedented choice of products and services, rates, flexibility, communication and interaction channels and quality of care. As challenges always provide chances, the future looks ...
Achieving Measurable Gains by Automating Claims Processing
[ Source: Kofax ]
March 2010-
For nearly all lines of personal and commercial insurance, reducing the cost of claims processing is key to profitability. Reducing cycle time, the elapsed time from opening a claim to its settlement, is key to customer satisfaction. Moving to a fully automated process is a goal for claims processing of nearly all insurance executives. Companies are at various levels of automation and often do not have an appropriate strategy to achieve higher levels of automation. <...
Best Practices for Delivering Superior Customer Experience
[ Source: EMC Document Sciences ]
January 2009-
This white paper explores the benefits of implementing a CCM platform, identifies the necessary capabilities of such a platform, and supplies organizations with a frame of reference when considering CCM platform options.