Insurers Cut The Costs Associated with Processing Payments from Remote Agents
[ Source: WAUSAU Financial Systems ]
May 2012-
Even in 2012, there might be light at the end of this long tunnel of economic trouble,
it's tempting to put aside technology investments until the economy officially improves.
But insurance companies that do so risk falling farther behind their forward-looking
competitors that are already taking steps to improve their internal systems and processes. And when you consider the fever-pitched battle underway to lure customers from one insurer to another, the differentiation provided by advanced technology ...
Property and Casualty's Secret Weapon: Mobile Workforce Management
[ Source: ClickSoftware ]
March 2012-
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that's a great advantage. With customer demands for better service increasing, many insurance providers can find themselves squeezed.<br><br>
By automating mobile workforce management, companies can achieve a 10 to 20 percent increase in efficiency, freeing money to improve margins while increasing service levels.<br><br><br>
This ...
Customer Centricity in Insurance Sales, Service and Saving the Customer
[ Source: Pegasystems ]
February 2012-
Pegasystems offers a unified solution that encompasses all of the technical capabilities required to deliver on your strategy for customer centricity. Pega leverages rules-driven processes, enterprise case management, real-time decision management and unified channel management to bring together all of the people, systems, channels and information needed to anticipate and respond appropriately during each customer interaction.
The Digital Self Service Imperative In the Personal Insurance Industry
[ Source: Avoka ]
February 2012-
If you support your organization's e-commerce initiatives, you know of critical business transactions that still haven't made it to the Internet. The majority of insurance transactions remain paper-based, despite the fact that customers are increasingly demanding anywhere/anytime interaction for all their needs. <br><br>
In the wake of explosive growth in HTML 5, smart phones and tablets, consumers now receive world-class digital experiences from retailers, banks, and investment firms. Those experiences ...
Claims Service Differentiates Insurers
[ Source: Fineos ]
January 2012-
Delivering outstanding claims service centered on policyholders' needs changes customer perceptions in a positive way and boosts the brand. While claims is a "people" business, technology plays a key role in achieving this coveted objective. <br><br>
Customer-centric claims service can grow your company image with every fulfillment of the promise you made when you wrote the policy. Growing the image also grows the business by retaining good customers ...
Better Business Intelligence for Insurers: Three Ways to Think Differently
[ Source: Oracle Insurance ]
January 2012-
Why are so few insurers able to realize the vision and capture the value of such a promising technology? And if Bl is so beneficial, why aren't more insurers reaping the benefits? In this strategy brief, we look at the underlying factors that make it difficult to implement Bl and suggest three strategies to think differently about insurance data warehouses. By exploring these possibilities, insurance carriers can gain a better understanding ...
Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise
[ Source: Oracle Insurance ]
January 2012-
The advent of modern, rules-driven IT systems has led to a proliferation of rules throughout the insurance enterprise. While business rules automation has helped improve efficiency, managing burgeoning sets of rules has created new challenges and complexity for insurers. How do you know where to put your rules, and how to manage them? This paper gives P&C insurers a decision framework to help them determine the best ways to manage business ...
No Limits: Enabling Rating Without Constraints
[ Source: Oracle Insurance ]
January 2012-
Rates are at the heart of the insurance business. They determine what products you sell to which customers. To be successful, it's not enough to be the low-cost provider; you have to provide the right product at the right price to the right customer through the optimal channels, whenever the customer is ready to buy. <br><br>
Technology is key to achieving this goal. New advances in rating engines can lead ...
From Vision to Reality: Producing Results with the Automated Document Factory
[ Source: Oracle Insurance ]
January 2012-
Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails? <br><br>
New advances in document automation, ...
Changing the Rules of the Game: An Adaptive Approach to Core System Migrations
[ Source: Oracle Insurance ]
January 2012-
Improved speed to market, more competitive product offerings, better customer service - these are the advantages that come with replacing an aging policy administration system. So why do insurance companies still hesitate to undertake a replacement project? One reason is the risk involved in migrating from an old policy administration system to a new one. New ways of thinking about core system migrations, including data conversions, can help insurers reduce this risk and realize the ...