Customer Acquisition 101: Grading Insurance Carriers
[ Source: Leads360 - Sales Software ]
July 2011-
Leads360 commissioned a "secret shopper" experiment to gauge how effectively insurance carriers respond to online inquiries. After collecting data to measure the consumer response strategies of a sample of 10 carriers, Leads360 compared it against established best practices and then assigned grades based on the performance of 4 Key Performance Indicators (KPI's). Although the performance of the sampled carriers varies widely, the results indicate that the consumer follow-up strategies employed by the average insurance carrier ...
Eight Steps to Exceptional Customer Experiences for Property and Casualty Insurers
[ Source: Cincom Systems ]
June 2011-
This white paper outlines the eight steps and explains how they are being applied by P&C insurance carriers to meet today's difficult customer-experience challenges. By adapting these best practices to their own specific situations, insurers can fulfill rising customer expectations, comply with internal mandates, improve staff morale and gain deeper insight into conditions that impact the insurer's mission-as they increase revenues and reduce costs.
PolicyWriter Overview: Changing the Economics of P&C Insurance Policy Administration
[ Source: Adaptik Corporation ]
May 2010-
The Adaptik Challenge: Your insurance product. Our software. Six weeks. See how quickly PolicyWriter can help your business thrive. PolicyWriter fundamentally changes the economics of P&C insurance policy administration. Our rapid implementation gives you unprecedented competitive advantage.
Insurers Look to Emerging Markets for Growth
[ Source: TechWeb ]
January 2010-
There is an enoromous demand for insurance products and services in emerging markets but insurers must be prepared to focus on the right consumers and provide them with the right products and excellent service.
AMERICAN NATIONAL SIMPLIFIES PRODUCT INTRODUCTION WITH CSC’S REAL-TIME SOFTWARE: Mid-Sized Life Insurer Consolidates Systems to Support Acquisitions and Growth
[ Source: CSC ]
May 2009-
Once known as a home service company, American National has transitioned into a mid-sized multi-line carrier with an ever growing, complex line of life and annuity products, including a range of variable and indexed products. Over the years, American National has acquired a number of carriers, most of which were folded into the corporation through conversions of closed blocks. As the company evolved, developing innovative products while adhering to regulations and keeping costs down became ...
TD Bank Advances Environmental Agenda
[ Source: TechWeb ]
February 2009-
Mike Pederson, Group Head, Corporate Operations for TD Bank is tasked with advancing the bank?s environmental agenda.
ImageNow for Insurance: Speeding & Simplifying Line-of-Business and Administrative Processes
[ Source: Perceptive Software ]
March 2008-
This wide-reaching catalog illustrates how ImageNow meets the enterprise-wide needs of today’s insurance market. From claims processing to policy services to AP and HR, customers worldwide use ImageNow to speed and simplify line-of-business and administrative processes alike, and this booklet explains how.
ImageNow integrates with existing to deliver supporting documents – everything from policy applications to first notices of loss to invoices – with just a single click, directly from the software applications employees use daily. ...
The Importance of Mobile Security
[ Source: Sprint ]
August 2008-
Sprint's head of mobile security, Mark Hasse, talks to Insurance and Technology about the role of security for mobile workers. Especially as Insurance agents and field workers take new mobile platforms and laptops out of the enterprise, there are concerns about losing or compromising sensitive financial and customer information. Hasse talks about the need for awareness, the important topic of securing data at rest, and the encryption solution.
Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
[ Source: Optical Image Technology - DocFinity ]
October 2007-
Unitrin Direct, an insurer that sells direct-to-consumer automobile insurance nationwide, had a vision to significantly expedite services and increase efficiency with integrated technologies. They began by automating the processing of returned mail, incomplete customer submissions, and collection of signatures required on underwriting documents. Integration of DocFinity document management and digital workflow software with their third-party automated call system, policy management software, third-party capture and indexing provider, claims management system, and data review criteria stored on ...
Taking Policy Administration System Transformation 'One Bite at a Time'
[ Source: Diamond Management & Technology Consultants ]
April 2008-
Most insurance carriers are placing policy administration system (PAS) transformation near the top of their to-do lists for the coming year, and many of these companies will expect a dramatic change in business results by moving PAS to the forefront of daily business operations. However, it is critical that carriers do not underestimate the operational challenges associated with replacing an existing PAS platform, because it will require changes to nearly every business process and technical ...