SMARTSIU Solution: An Intelligent Claims Validation Systems(ICVS) Product [ Source: Infinilytics ]

May 2013- We recently worked with a regional multi-line Property and Casualty Insurance Carrier who was struggling to leverage their internal data to detect unusual patterns, potential frauds and anomalies within their claims. They estimated it was costing the company roughly $10M in additional paid losses each year due to litigated claims, employer/employee linked fraud rings, unchecked MPNs, smaller but more frequent claims involving body shop, claimant, attorney and adjuster fraud ring including unnecessary payments to ...

Be Aggressive: How Insurance Executives Can Fight Back Against Increasing Costs, Risk and Fraud by Analyzing All of Their Data [ Source: Trillium Software ]

March 2013- Despite investments in the latest claims management systems, data warehouses and analytical tools, you are overlooking valuable information hidden away in free form text fields such as claims adjuster notes and documents in electronic formats such as PDFs.

This white paper demonstrates how insurance companies can access and analyze the 50%+ of your claims data that is just out of reach.

• Reduce annual claims and LAE costs by millions of dollars<...

Is Your Claims Management System Falling Short of Expectations? [ Source: Trillium Software ]

February 2013- After investing millions of dollars and countless hours over multiple years to implement, is your claims management system providing the information and analytical capabilities that you need?

By analyzing adjuster notes and content in electronic documents - the 50%+ of information that is often overlooked by a claims management system - you can gain unprecedented insight into your claims operations.

Read this paper and learn how to leverage this information to reduce ...

Kemper Leverages Thunderhead for Forms and Customer Communications Management [ Source: Thunderhead ]

August 2012- Kemper's P&C units are deploying a centralized shared service for claims correspondence and policy assembly using the Thunderhead CCM solution. The project aims to improve the user experience, ensure forms compliance, cut forms maintenance costs and deliver multichannel customer communication.

Property and Casualty's Secret Weapon: Mobile Workforce Management [ Source: ClickSoftware ]

March 2012- Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that's a great advantage. With customer demands for better service increasing, many insurance providers can find themselves squeezed.

By automating mobile workforce management, companies can achieve a 10 to 20 percent increase in efficiency, freeing money to improve margins while increasing service levels.


This white paper will discuss:
• Customer appointment scheduling
• Automated ...

Using the Cloud to Drive Revenue in Financial Services & Insurance [ Source: Fujitsu/Salesforce.com ]

January 2012- With Fujitsu, you get experience that counts. We understand your challenges and have developed best practices for the insurance industry that can drive revenue and time-to-success, while also reducing costs. Indeed, a dozen or more of the world's leading insurance carriers are already enjoying the high utilization and superior return on investment (ROI) delivered by our unique value-add.

Transforming the Insurance Enterprise with Cloud Computing [ Source: Fujitsu/Salesforce.com ]

January 2012- Transforming the Insurance Enterprise with Cloud Computing - Get Closer to Customers and Partners and Improve Sales and Service. Fujitsu and salesforce.com can play a key role in helping you optimize "high-touch" insurance processes such as: Marketing and Sales, Underwriting and Policy Administration, Claims and Customer Service. We understand the challenges the Insurance industry is facing and can demonstrate the benefits of transforming your processes to the cloud. Read about this and our solutions ...

Workforce Optimization in Insurance Claims Operations: Adding People to the Productivity Equation [ Source: Verint ]

May 2011- In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains workforce optimization- a software solution for improving staff productivity and performance in the back office, as well as in other parts of the organization. Back-office workforce optimization solutions are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability ...

Achieving Measurable Gains by Automating Claims Processing [ Source: Kofax ]

December 2011- For nearly all lines of personal and commercial insurance, reducing the cost of claims processing is key to profitability. Reducing cycle time, the elapsed time from opening a claim to its settlement, is key to customer satisfaction. Moving to a fully automated process is a goal for claims processing of nearly all insurance executives. Companies are at various levels of automation and often do not have an appropriate strategy to achieve higher levels of automation. <...

Achieving Measurable Gains by Automating Claims Processing [ Source: Kofax ]

March 2010- For nearly all lines of personal and commercial insurance, reducing the cost of claims processing is key to profitability. Reducing cycle time, the elapsed time from opening a claim to its settlement, is key to customer satisfaction. Moving to a fully automated process is a goal for claims processing of nearly all insurance executives. Companies are at various levels of automation and often do not have an appropriate strategy to achieve higher levels of automation. <...

Delivering Superior Customer Value in Insurance [ Source: SAP ]

July 2010- Information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

Download this whitepaper to discover techniques that will help you:
• Handle Customer Interactions More Effectively
• Optimize Customer Contacts
• Make Offers in Real Time
• Enhance Customer Service
• Improve Communication and Collaboration

Predictive Claims Processing: Transforming the insurance claims life cycle using analytics [ Source: SAS Institute ]

April 2010- As insurance becomes a commodity, how can you differentiate your organization from the competition? It’s simple, really. By incorporating analytics in your claims life cycle, your organization is able to deliver a more measurable ROI with cost savings and increased profits. For example, a 1 percent improvement in the claims ratio for a $1 billion insurer is worth more than $7 million on the bottom line.

Claims analytics work by helping you analyze structured and ...

The 11 Secrets of Business Rules Success [ Source: FICO ]

January 2010- Managing business rules gives insurers control over high-volume operational decisions in areas from underwriting to product configuration to claims management, and gives you the agility you need in a dynamic marketplace. Based on decades of experience developing decision management applications, FICO has developed 11 steps to help you make the most of business rules. These include:

• Picking the right applications. Business rules are a powerful tool for building smarter decisions into your applications, but ...