Customer Communications in Life Insurance: Enabling Profitable Growth [ Source: Cincom Systems ]

February 2013- This whitepaper from Strategy Meets Action (SMA) focuses on superior customer communication's role in capitalizing on the changes that are occurring in the life insurance industry. The twin pillars for profitable growth - new customer acquisition and improved retention - depend on high quality customer communications. This is not a case in which technology advancements fall short of needed solution requirements. The automated tools are in place. The capabilities for supporting the creation, management, and ...

Insurance Carriers: Here's Your Clear Path For Growth [ Source: Vertafore ]

November 2012- Straight from the horse's mouth: The following infographic presents expansion bottlenecks, resource restraints, strategic influencers, & a toolkit for success around transforming Producer Lifecycle Management, as offered by other insurance companies hoping to elevate Producer Lifecycle Management to a strategic initiative.

Bottom line? To achieve growth objectives, carriers need to spend more time pursuing strategic initiatives and less time on the tasks and communication required to get and keep their sales channel authorized to ...

Accounting for Change: Finance Technology in the Insurance Industry [ Source: UNIT4 CODA, Inc. ]

August 2012- The demands of the insurance industry are high and change happens fast. Insurance companies need business software solutions that can meet those demands simply, quickly and cost effectively.

This paper examines finance technology in the insurance industry and explores effective strategies for insurers to optimize performance, reduce risk and seize new opportunities.

The Digital Self Service Imperative In the Personal Insurance Industry [ Source: Avoka ]

February 2012- If you support your organization's e-commerce initiatives, you know of critical business transactions that still haven't made it to the Internet. The majority of insurance transactions remain paper-based, despite the fact that customers are increasingly demanding anywhere/anytime interaction for all their needs.

In the wake of explosive growth in HTML 5, smart phones and tablets, consumers now receive world-class digital experiences from retailers, banks, and investment firms. Those experiences are setting insurance customers' ...

Rules for Rules: Bringing Order and Efficiency to the Modern Insurance Enterprise [ Source: Oracle Insurance ]

January 2012- The advent of modern, rules-driven IT systems has led to a proliferation of rules throughout the insurance enterprise. While business rules automation has helped improve efficiency, managing burgeoning sets of rules has created new challenges and complexity for insurers. How do you know where to put your rules, and how to manage them? This paper gives P&C insurers a decision framework to help them determine the best ways to manage business rules, enabling ...

From Vision to Reality: Producing Results with the Automated Document Factory [ Source: Oracle Insurance ]

January 2012- Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails?

New advances in document automation, such as the concept ...

Building An Adaptive Enterprise Document Automation Strategy [ Source: Oracle Insurance ]

January 2012- Insurers are awash with content, and typically have a multitude of systems to manage that content. Reducing the number of systems and taking an enterprise-wide approach to document automation can improve stakeholder communications and reduce costs. But where do you start to build an enterprise-wide strategy?

In this strategy brief, read how to break the process down into four steps and learn about the importance of "adaptive systems" to an enterprise-wide strategy.

Improving Multi-Channel Customer Experiences [ Source: Kofax ]

December 2011- Automated capture solutions have strategic implications for insurers in terms of improved multi-channel customer experiences, revenue growth in a soft market, higher responsiveness to regulatory changes, and insightful business intelligence. Hear about these benefits in an exclusive TechWeb podcast featuring Jeff Ballard from Kofax, the industry leader for capture-driven processes.

Improving Claims Management Outcomes with Predictive Analytics [ Source: IBM ]

October 2011- As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims ...

Driving Business Growth with Integrated CRM [ Source: NexJ ]

June 2011- Insurance organizations are mandated to comply with increasingly stringent compliance, administrative and reporting requirements. This leaves agents and brokers spending time performing cumbersome administrative tasks rather than focused on revenue generating activities.

An integrated approach to CRM can provide organizations with a cost-effective and efficient method of leveraging enterprise customer data stored in legacy and back-office systems. It combines customer profile, interaction and policy information to present agents with a comprehensive view of ...

Predictive Analytics Enables Insurers to Drive Profitability and Growth [ Source: Tata Consultancy Services (TCS) ]

May 2011- In the current post-economic crisis climate, insurers find themselves faced with myriad challenges that they must address to safeguard and grow their business. The upside is that these challenges can bring valuable opportunities for the savvy insurers that can recognize and overcome them. Predictive analytics enables insurers to drive profitability and growth. Read this whitepaper to learn how insurers can harness massive amounts of data using predictive analytics to safeguard business and capture new market ...

Virtual Office for Insurance Carriers Creates Cost Savings [ Source: CGI ]

March 2011- Today more and more insurance companies are demanding systems that support, or enhance, their virtualization strategy. Systems must not only enable “work from home” or telecommuting programs, but are expected to be available anywhere and anytime.

The insurance agent expects to be able to connect to a system in the office, at home, at a coffee shop, or even on the golf course. As technology advances enable our ability to access information anywhere, ...

Voice of the Customer Solutions in Insurance [ Source: Attensity ]

August 2010- As markets for property and casualty, life, and healthcare insurance become more competitive, customer service and customer experience are becoming key ways for firms to differentiate themselves and gain new business. Satisfied customers, or brand advocates, have a dramatic impact on business performance. Advocates reduce new-customer acquisition costs through referrals, enhance a company’s ability to successfully introduce new products, and provide a basis for immeasurable goodwill during slow business times or difficult economic conditions.