90% say Salesforce is more valuable to their companies today than it was one year ago. But what are the best companies doing?
Based on data collected from hundreds of salesforce.com customers and analyzed in collaboration with MIT Sloan, this report cuts through the hype, exposes budget and product trends, and proposes the biggest opportunities for customers.
•90% say Salesforce is more valuable to their company today than ...
To engage the always-on customer, insurance providers, agents, and brokers alike must provide a personalized experience, deliver overwhelming convenience, and uphold a constant drum-beat of innovative offerings and services to keep their customers.
For the insurance industry, this means continually evaluating existing technologies and processes to ensure that exceptional customer experience is delivered. Archaic, transaction-based systems are now giving way to agile solutions that enable real-time responsiveness. With improved internal transparency and data ...
May 2014- A recent survey by the Everest Group and SSON asked 650 executives their approach to shared services and outsourcing. While respondents generally agreed on three areas of focus - process changes, analytics and global delivery - they placed very different priorities on them. Those from the Insurance vertical are dealing with trends such as customer empowerment, use of alternative capital and a multitude of regulatory threats that collectively are driving them to adjust their business models ...
As the premier provider of workers' compensation insurance for Arizona businesses and organizations, CopperPoint has nearly 25,000 workers' compensation policyholders, representing more than 30 percent of the market in Arizona. CopperPoint needed a new investment accounting solution that could handle multiple reporting bases; provide a complete view of the portfolio; streamline accounting; unify a disparate set of systems and tools; simplify regulatory tracking; and ultimately deliver scalability in its investment and accounting operations.
The insurer ...
April 2014- It is important to understand key trends and developments that are making compensation an issue of concern to decision makers. Incentive compensation management (ICM) technologies can simplify and improve efforts to organize and incent workforces to strive to succeed.
April 2014- For many businesses, calculating incentive compensation remains a manual process that takes too much time, produces too many errors, and lags selling activity by about 3 months. Read this summary for a better understanding of how SPM can transform your sales process for business success.
The Affordable Care Act creates a powerful set of incentives to expose and eliminate inefficiency and drive a transition from the existing fee-for-services model to bundled payments and outcome-based service delivery across treatments and supply chains. In this emerging environment, insurers will transform into true "wellness" companies, with a financial stake in improving the health of their covered populations.
The disruptive technologies of social media, mobility, analytics and big data and Cloud (SMAC) ...
February 2014- Insurance companies' customers use an array of digital devices and channels to communicate, and insurers must be ready to help them. Customer experience management lets insurers deliver a seamless experience, where they see what their customers see and turn that visibility into insight and action.
November 2013- A volatile economic and investment environment, changing customer needs, and increasing regulatory scrutiny continue to push insurance companies to find new ways to improve revenue, capital utilization, risk profile, and ultimately profitability. As claims and expenses rise at a faster rate than premiums, and investment yields (and, often, spreads) decrease, insurers also cut costs. With the transformation of support operations across the industry, the traditional model of maintaining multiple or non-standardized back offices to support ...
July 2013- Supply chain performance bears directly on the customer experience. Your company's ability to execute the perfect order - with the right quantity, product or component quality, and documentation - can profoundly influence customer loyalty and profitability.
June 2013- All insurance and pension organizations share a common goal - to optimize the strategic asset allocation (SAA) of the fund to match the market risk profile of the liability it is backing. The reasoning behind constructing such an asset mix is to align the investment profile of the fund with the liability portfolio, thereby limiting the downside risk. Additionally, the SAA portfolio can provide guidance to portfolio managers on acceptable risk-tolerance levels.
Automate the analysis of information hidden away in documents received by your claims department, such as bad faith allegations, time limit demands and department of insurance inquiries, that have strict deadlines and require specialized handling.
Our 5 minute presentation reviews examples of how you can:
• Identify critical documents, match them to the correct claims file and meet all deadlines
• Avoid higher loss settlements, punitive awards, and unneeded legal fees
• Strengthen relationships ...
Despite investments in the latest claims management systems, data warehouses and analytical tools, you are overlooking valuable information hidden away in free form text fields such as claims adjuster notes and documents in electronic formats such as PDFs.
This white paper demonstrates how insurance companies can access and analyze the 50%+ of your claims data that is just out of reach.
• Reduce annual claims and LAE costs by millions of dollars<...
Every time your company contacts a customer is an opportunity to solidify a relationship, or drive them to a competitor.
By analyzing the cycle time and quality of all customer touch points, from FNOL to settlement, you can fundamentally shift the way you interact with the people critical to your future growth and profitability.
• Save millions in claims loss dollars
• Grow revenue through increased client retention
After investing millions of dollars and countless hours over multiple years to implement, is your claims management system providing the information and analytical capabilities that you need?
By analyzing adjuster notes and content in electronic documents - the 50%+ of information that is often overlooked by a claims management system - you can gain unprecedented insight into your claims operations.
Read this paper and learn how to leverage this information to reduce ...
Why are you making decisions with information based on only 50% of data available in your workers' compensation claim files?
Read our white paper and learn how to automatically pinpoint indicators for drug abuse, obesity, malingerers and other red flags across all of your adjuster notes and free form text fields.
Reduce costs by identifying people pre-disposed to
longer-than-needed recovery periods
Enhance client satisfaction by speeding return-to-work
Get behind the buzz words - big data, predictive analytics, social media - to show how to support new growth strategies and drive new revenue. Real world examples include a company tapping into big data to create a single view of existing and potential customers that predicts future buying patterns.
Leverage social media to understand how consumers feel about their offerings, and how data-rich applications in the mobile channel enhance customer acquisition and ...
February 2012- Pegasystems offers a unified solution that encompasses all of the technical capabilities required to deliver on your strategy for customer centricity. Pega leverages rules-driven processes, enterprise case management, real-time decision management and unified channel management to bring together all of the people, systems, channels and information needed to anticipate and respond appropriately during each customer interaction.
December 2011- Automated capture solutions have strategic implications for insurers in terms of improved multi-channel customer experiences, revenue growth in a soft market, higher responsiveness to regulatory changes, and insightful business intelligence. Hear about these benefits in an exclusive TechWeb podcast featuring Jeff Ballard from Kofax, the industry leader for capture-driven processes.
November 2011- This white paper discusses the requirement for financial services firms to retain content of various types, and it discusses what organizations should do to satisfy these obligations. It also provides a brief overview of ArcMail, the sponsor of this white paper and a leading provider of archiving systems.
October 2011- As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims ...
June 2011- This white paper outlines the eight steps and explains how they are being applied by P&C insurance carriers to meet today's difficult customer-experience challenges. By adapting these best practices to their own specific situations, insurers can fulfill rising customer expectations, comply with internal mandates, improve staff morale and gain deeper insight into conditions that impact the insurer's mission-as they increase revenues and reduce costs.
May 2011- In the current post-economic crisis climate, insurers find themselves faced with myriad challenges that they must address to safeguard and grow their business. The upside is that these challenges can bring valuable opportunities for the savvy insurers that can recognize and overcome them. Predictive analytics enables insurers to drive profitability and growth. Read this whitepaper to learn how insurers can harness massive amounts of data using predictive analytics to safeguard business and capture new market ...
May 2011- In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains workforce optimization- a software solution for improving staff productivity and performance in the back office, as well as in other parts of the organization. Back-office workforce optimization solutions are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability ...
February 2011- All businesses aim to foster loyalty in customers, but for insurers the problem is sharper. Winning new customers is more expensive for insurers than for many other industries, and the benefits of loyalty are greater. This has been exacerbated by customers shopping around to find the best deal in the downturn. Insurers need to make their products more “sticky”, to use a term invented by author, Malcolm Gladwell.
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INSURANCE: Architecture/Infrastructure, Claims, Customer Insight/Business Intelligence, Distribution, Management Strategies, Policy Administration & Management, Regulation/Financial Systems, Security/Risk Management