Automate Analysis of Documents Received by Claims Department [ Source: Trillium Software ]

March 2013- Automate the analysis of information hidden away in documents received by your claims department, such as bad faith allegations, time limit demands and department of insurance inquiries, that have strict deadlines and require specialized handling.

Our 5 minute presentation reviews examples of how you can:
• Identify critical documents, match them to the correct claims file and meet all deadlines
• Avoid higher loss settlements, punitive awards, and unneeded legal fees
• Strengthen relationships ...

Watch Now: Save millions in claims loss dollars, increase customer retention [ Source: Trillium Software ]

February 2013- Every time your company contacts a customer is an opportunity to solidify a relationship, or drive them to a competitor.

By analyzing the cycle time and quality of all customer touch points, from FNOL to settlement, you can fundamentally shift the way you interact with the people critical to your future growth and profitability.

• Save millions in claims loss dollars
• Grow revenue through increased client retention
• ...

Time for Action: Leveraging Untapped Claims Data Sources to Lower Workers' Compensation Costs [ Source: Trillium Software ]

February 2013- Why are you making decisions with information based on only 50% of data available in your workers' compensation claim files?

Read our white paper and learn how to automatically pinpoint indicators for drug abuse, obesity, malingerers and other red flags across all of your adjuster notes and free form text fields.

•  Reduce costs by identifying people pre-disposed to
    longer-than-needed recovery periods
•  Enhance client satisfaction by speeding return-to-work
    cycles
•  ...

Customer Centricity in Insurance Sales, Service and Saving the Customer [ Source: Pegasystems ]

February 2012- Pegasystems offers a unified solution that encompasses all of the technical capabilities required to deliver on your strategy for customer centricity. Pega leverages rules-driven processes, enterprise case management, real-time decision management and unified channel management to bring together all of the people, systems, channels and information needed to anticipate and respond appropriately during each customer interaction.

The Critical Importance of Archiving in the Financial Services Industry [ Source: ARCMAIL ]

November 2011- This white paper discusses the requirement for financial services firms to retain content of various types, and it discusses what organizations should do to satisfy these obligations. It also provides a brief overview of ArcMail, the sponsor of this white paper and a leading provider of archiving systems.

Eight Steps to Exceptional Customer Experiences for Property and Casualty Insurers [ Source: Cincom Systems ]

June 2011- This white paper outlines the eight steps and explains how they are being applied by P&C insurance carriers to meet today's difficult customer-experience challenges. By adapting these best practices to their own specific situations, insurers can fulfill rising customer expectations, comply with internal mandates, improve staff morale and gain deeper insight into conditions that impact the insurer's mission-as they increase revenues and reduce costs.

Workforce Optimization in Insurance Claims Operations: Adding People to the Productivity Equation [ Source: Verint ]

May 2011- In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains workforce optimization- a software solution for improving staff productivity and performance in the back office, as well as in other parts of the organization. Back-office workforce optimization solutions are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability ...

Voice of the Customer Solutions in Insurance [ Source: Attensity ]

August 2010- As markets for property and casualty, life, and healthcare insurance become more competitive, customer service and customer experience are becoming key ways for firms to differentiate themselves and gain new business. Satisfied customers, or brand advocates, have a dramatic impact on business performance. Advocates reduce new-customer acquisition costs through referrals, enhance a company’s ability to successfully introduce new products, and provide a basis for immeasurable goodwill during slow business times or difficult economic conditions.

Make Better Decisions [ Source: IBM ]

November 2010- Decision management optimizes and automates the millions of high-volume decisions made across the orgranization everyday to create successful outcomes.

Read this Harvard Business Review article to learn how smart organizations are improving decision-making by identifying and prioritizing decisions; examining factors involved in each decision; designing roles, processes, systems and behaviors to improve decisions; and institutionalizing the new approach through training, refined data analysis, and outcome assessment.

Seven Reasons You Need Predictive Analytics Today [ Source: IBM ]

November 2010- Learning from the past is one thing, but real competitive advantage happens you get it right the first time.

Read this white paper to uncover why predictive analytics is becoming a necessity for companies to gain and maintain advantage: Why predictive analytics has emerged as a proven way to gain competitive advantage; how you can use your company’s accumulated information to predict effective ways to increase sales, enhance customer relationships, address consumer ...

Business Analytics for Retail [ Source: IBM ]

November 2010- Learn how retailers are using business analytics, including business intelligence, predictive analytics and content analytics, to gain a deep understanding of their customers, predict future behaviors, and better meet their needs. View this online demo to uncover how IBM Business Analytics is helping retailers to better connect with customers and create advantage.

Five Steps to Improving Business Performance through Customer Intimacy [ Source: IBM ]

November 2010- Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.

4 Ways Insurers are Growing Sales with Analytics [ Source: IBM ]

October 2010- Insurance companies need smarter systems to manage a rapidly changing and complex market. The road to profitability lies in better decision making—by using IBM Business Analytics software to align all the data within an organization and helping make sure it is accurate, timely, in context and available to all who need it.

With insurance analytics your organization gains a complete and consistent view of all key profitability drivers so you can:
• ...