- Capitalizing On Big Data: Managed Services Help Financial Firms Accelerate Big Data Projects
- Insurance in the Cloud: A Customer Focused Approach to Innovation
- Financial Services & the State of Salesforce 2015
- Fight Growing Cybersecurity Threats: Leverage Managed Security Services
- Hybrid IT: Best of All Worlds
April 2014- Your organization may be at risk because of issues that aren't on your radar but offer significant exposure."Leaky" Risk: Hidden Losses that Cost Insurance Companies Money, offers an industry veteran's perspective on how to identify potentially troublesome areas and use process and content management technology to mitigate the risk
April 2014- Discover how improved processes and better information access impact on your profits. 5 Ways Process and Content Management Helps Insurers Increase Profitability highlights how to get a handle on the complex, document-intensive processes that drive your business.
November 2012- This paper will discuss how the Automated Document Factory offers a single, cohesive vision to solve document-related business pains and help insurers take advantage of new opportunities.
The Capital Markets Guide takes an in-depth look at proﬁt-driving and
proﬁt-draining activities within ﬁnancial organizations. For 2012, ﬁrms will be exploiting the potential of Big Data and limiting their exposure to risk.
And that's not all that's in store for them. Updates to Basel III and deadlines for Dodd-Frank are causing wholesale changes to business processes and technology.
The ultimate goal is to make smarter trades at the speed ...
The demands of the insurance industry are high and change happens fast. Insurance companies need business software solutions that can meet those demands simply, quickly and cost effectively.
This paper examines finance technology in the insurance industry and explores effective strategies for insurers to optimize performance, reduce risk and seize new opportunities.
Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails?
New advances in document automation, such as the concept ...
Industry analysts agree that the insurance industry could benefit from better business intelligence. But how do you go about building a solid business case for BI within your company? What factors do you consider, and where do you start?
In this strategy brief, we lay out a framework for how to begin, and include examples of insurance companies that have made the case within their own organizations. Moving beyond traditional ROI measurements, the ...
May 2011- In the current post-economic crisis climate, insurers find themselves faced with myriad challenges that they must address to safeguard and grow their business. The upside is that these challenges can bring valuable opportunities for the savvy insurers that can recognize and overcome them. Predictive analytics enables insurers to drive profitability and growth. Read this whitepaper to learn how insurers can harness massive amounts of data using predictive analytics to safeguard business and capture new market ...
May 2011- In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains workforce optimization- a software solution for improving staff productivity and performance in the back office, as well as in other parts of the organization. Back-office workforce optimization solutions are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability ...
Today more and more insurance companies are demanding systems that support, or enhance, their virtualization strategy. Systems must not only enable “work from home” or telecommuting programs, but are expected to be available anywhere and anytime.
The insurance agent expects to be able to connect to a system in the office, at home, at a coffee shop, or even on the golf course. As technology advances enable our ability to access information anywhere, ...
February 2011- As challenges always provide chances, the future looks good for the insurance industry as a whole. Companies that understand the new market dynamics and take a holistic approach to cost management, operational efficiency, customer value and risk management will come out as clear winners, driving income, profit and business growth. Globalization and today’s technologies are working in favor of those organizations.
March 2010- In general, the global financial crisis has not hit the insurance industry as hard as the banking or investment industry, but all insurers, both local and global, face mounting challenges. Insurers face a new consumer world: Policy holders and prospects lack both trust and disposable income, and the new generation demands unprecedented choice of products and services, rates, flexibility, communication and interaction channels and quality of care. As challenges always provide chances, the future looks ...
March 2010- For nearly all lines of personal and commercial insurance, reducing the cost of claims processing is key to profitability. Reducing cycle time, the elapsed time from opening a claim to its settlement, is key to customer satisfaction. Moving to a fully automated process is a goal for claims processing of nearly all insurance executives. Companies are at various levels of automation and often do not have an appropriate strategy to achieve higher levels of automation. <...
July 2010- For insurers, CCM is the key to maximizing every customer interaction — to capture more information about that customer’s needs, make timely offers, and enhance the service experience. Read how CCM is most valuable when insurers take a holistic approach, which allows them to create enterprise-wide flows of information from all voice and data communications, and generate structured as well as unstructured data via a wide range of channels.
One of the key challenges facing insurance companies is managing rising claims costs while maintaining high customer satisfaction.
Download this whitepaper to discover a business intelligence (BI) solution designed to lower claims costs while boosting service quality.
September 2009- Many insurers still believe that it is too expensive to detect fraud, and they simply accept a certain amount of fraud loss as a standard cost of doing business. With the increased focus on customer satisfaction, insurers also are understandably reluctant to stall claims processing to investigate a hunch – or worse, to mistakenly target a legitimate claim and an honest policyholder for investigation. However, insurers that have invested in automated fraud prevention systems have been ...
January 2009- The use of business analytics continues to permeate the insurance marketplace. This report shares the insights of industry thought leaders as they describe the cultural, organizational, technological and personnel challenges required to more broadly adopt and utilize business analytics. New technology capabilities, business models and data sources are constantly emerging. The successful organizations will be those that concentrate as much on the implementation and deployment of business analytics as on the technology itself. For these ...
October 2008- In a market driven by price competitiveness, group insurance carriers have typically used customized product features or services as a point of distinction, but these companies must ensure they do not degrade profitability in the process. To improve customer service profitably, carriers must carefully measure the true costs of customization and customer service.
May 2008- Automotive “telematics” such as event data recorders, global positioning systems, and other emerging innovations could save auto insurers $20 billion in annual claims payouts, or 17 percent of personal lines auto insurance losses each year. These savings will be the result of lower legal costs, more accurate insurance premiums, more efficient claims processing, fewer fraudulent claims, and new revenue from new monitoring and risk prevention services. But the road ahead presents challenges, too. Starting now, and over ...
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INSURANCE: Architecture/Infrastructure, Claims, Customer Insight/Business Intelligence, Distribution, Management Strategies, Policy Administration & Management, Regulation/Financial Systems, Security/Risk Management