- Grow Revenue With Healthcare Lockbox Services
- A Maturity Model for Customer Centricity
- Customer Experience Management For Financial Services Institutions
- IT Knowledge Expert - Making the ITIL 3 Service Knowledge Management System a Reality
- A Strategy for Governing IT Projects, Programs, and Portfolios Throughout the Enterprise
April 2014- For many businesses, calculating incentive compensation remains a manual process that takes too much time, produces too many errors, and lags selling activity by about 3 months. Read this summary for a better understanding of how SPM can transform your sales process for business success.
No two companies, organizations, or PMOs are alike. But for more effective project and portfolio management, the key business requirements are the same. These four starting points will provide step-by-step advice to help reach new milestones quickly, making the transition from managing IT projects to managing business outcomes.
March 2013- In this whitepaper, learn about the benefits and challenges of getting an application rationalization effort started and implementing a strategic plan to quickly demonstrate results.
March 2013- Get an in-depth look at how financial services firms examine their project management processes, decision-making processes involved once project failure is deemed likely, and how firms manage the fall-out from such decisions.
November 2012- This brief discusses how insurers can harness the power of rules-based configurability to derive faster time to value during key phases in their policy administration transformation projects requirements gathering and integration through the use of process models or configuration templates.
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that's a great advantage. With customer demands for better service increasing, many insurance providers can find themselves squeezed.
By automating mobile workforce management, companies can achieve a 10 to 20 percent increase in efficiency, freeing money to improve margins while increasing service levels.
This white paper will discuss:
• Customer appointment scheduling
• Automated ...
June 2011- This white paper outlines the eight steps and explains how they are being applied by P&C insurance carriers to meet today's difficult customer-experience challenges. By adapting these best practices to their own specific situations, insurers can fulfill rising customer expectations, comply with internal mandates, improve staff morale and gain deeper insight into conditions that impact the insurer's mission-as they increase revenues and reduce costs.
March 2022- In the past year, not only has organizational use of social technologies come of age but the market has found a term that better expresses the scope and intentions behind the use of social technologies ? social business. Social business is the result of making organizations more humane, adaptive, and resilient in order to increase revenue through relevance and reduce costs through crowdsourcing. Communities sit at the heart of these efforts.
All insurance companies are currently focused on similar issues: keeping up with customer demands, finding the right resources, and managing changes in compliance. Information and well-designed and integrated business processes are crucial to thrive in today's insurance industry.
This analyst white paper outlines the benefits possible for insurance companies in using IBM's System z platform and application software.
“What Kind of Return Can We Expect on This Investment?”
It’s the question everyone has to face when they propose the purchase of a new technology solution. No matter what industry you’re in, you need to be able to demonstrate a significant return on investment (ROI) for the money you want to spend on new hardware, software, and services.
But ROI lives in the realm of the “bean counters”, ...
November 2010- Infosys' Rapid Product Innovation solution helps carriers to implement product / plan changes faster and cost efficiently. It combines product introduction methodology, externalization of hard coded business rules, automated workflows, and integrated data management to deliver higher operational efficiency.
February 2009- With the experiences gathered through 500+ Agile projects, the OutSystems team has developed and refined a repeatable way to enable the efficient and successful delivery of enterprise-scale Agile projects -- in essence, defining an Agile method that works. This approach includes the concepts applied, the tools used and the activities conducted for successfully delivering web business applications. By leveraging the Agile Platform and Agile Network, organizations are able to adopt Agile development methods and scale their ...
June 2010- Their overburdened back-office operations, finance staff and technical infrastructure are under pressure to meet ever-increasing demands. As insurance companies face shifting regulations and a challenging economy, their CFOs and CIOs are concerned about their organizations’ ability to maintain account integrity and respond to expanding reporting requirements. Our experience indicates that challenges within core financial processes and typical legacy finance architecture can result in problems with account integrity, including poor data quality, that make timely and ...
Savvion’s performance in the BPM Decision Matrix benchmarking proves that small, specialist vendors can excel in this format. Founded in 1994, Savvion was privately-held until January 2010, when it was acquired by Progress Software.
Over the last decade and a half, Savvion has garnered a reputation for innovation, embracing all process patterns, regardless of whether they are centred on documents, systems, human interactions, projects, decisions, cases or events.
Today, Savvion’s BPM ...
July 2009- The paper demonstrates how implementing an innovative sales technology platform will not only help health plans face today’s challenges, but will also enable them to succeed under future opportunities. Four main discussion points include: o Easy and flexible product configuration. o Multiple avenues for targeted reach. o Real-time and user-friendly online enrollment. o Using analytics to understand what attracts and retains a carrier’s targeted market.
June 2009- The insurance industry is going through a period of major change. Traditional products and markets are no longer providing growth opportunities. Carriers are forced to look outside their traditional products and markets for profitable growth. This is why it is important for insurance companies to understand the potential of leading-edge product development strategies to improve speed to market. With the aging of the baby boomer generation and their impending exodus from the workplace, there is ...
January 2007- This white paper outlines the application process for both the PMP® and CAPM® exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.
July 2008- This white paper defines and provides concrete examples of how customer data integration (CDI) can either save or generate millions of dollars for the insurance industry in product design and service, marketing and sales, customer service and claims and fraud detection and compliance. These are the “bedrock” areas of the industry yet carriers still shy away from technology investments that create a customer-centric, integrated repository of data. This paper also delves into why CDI projects ...
June 2008- The Dilithium Content Adapter (DCA) is a high capacity and scalable software solution that automates the adaptation and delivery of multimedia content to the widest range of networks and devices. DCA’s unique patented audio and video technologies enable on-demand transcoding, transrating and trans-sizing of multimedia content. DCA provides an open API that allows the development of innovative value added services. With DCA, service providers, content owners and aggregators can deliver a differentiated, high quality ...
August 2006- In today’s Insurance environment, business needs drive IT requirements. IT departments are constantly being asked to deliver more services to increase business efficiency—while at the same time, spending less money and using fewer resources to do it. Today’s insurance professionals require the ability to collaborate on-demand—anywhere, anytime. They need access to the right policy information and people at the right time and place. To make this happen requires collaboration tools that ...
August 2006- Anyone who has managed successful IT projects recognizes that their success depends on a well-defined and carefully followed project plan. Despite the call from many companies for management and staff to do their business better, cheaper, and yet faster, this mandate should never result in careless or substandard project planning. Quickly planned projects may save staff time and money initially, but in the end, the project will be poorer, more expensive (due to corrections to ...
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INSURANCE: Architecture/Infrastructure, Claims, Customer Insight/Business Intelligence, Distribution, Management Strategies, Policy Administration & Management, Regulation/Financial Systems, Security/Risk Management